Summary
Overview
Work History
Education
Skills
Date of Birth
LANGUAGES
Timeline
Generic
Topong Boonpan

Topong Boonpan

New York

Summary

Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.

Overview

11
11
years of professional experience

Work History

Server

Hand Hospitality (Yakitori NONONO)
03.2022 - Current
  • Provided exceptional customer service, enhancing overall dining experience for guests.
  • Assisted in menu knowledge, offering recommendations to customers based on preferences.

Server

I am Thai Restaurant
05.2018 - 12.2021
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.

Server

Rice Thai Kitchen
05.2018 - 03.2021
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Stayed up-to-date on menu changes to help customers make food choices.

Server

Johnny Rocket
05.2015 - 09.2015
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Thai Cuisine
05.2015 - 09.2015
  • Participated in team meetings to discuss menu changes and upselling strategies for improved sales performance.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Front desk

Belterra Hotel
05.2014 - 09.2014
  • Work with team to ensure that high standards are maintained throughout the hotel
  • Greeted visitors with professionalism, creating a welcoming atmosphere for clients and guests.

News boy

De Gelderlander
04.2006
  • Deliver the newspaper and magazine to homes in and around neighborhood
  • Ensure customer satisfaction being met by deliver newspaper on-time

Education

MBA - Marketing

Monroe College
New Rochelle, NY
12-2023

Bachelor of Arts - English Language And Literature

Kasetsart University
04-2014

Skills

  • Solid experience working in customer service area
  • True ability to adapt to new environment easily
  • Work well with others as part of a multicultural team
  • Allergy awareness
  • Menu presentation
  • Customer service
  • Order taking

Date of Birth

20 March 1992

LANGUAGES

English
Thai
Dutch
French

Timeline

Server

Hand Hospitality (Yakitori NONONO)
03.2022 - Current

Server

I am Thai Restaurant
05.2018 - 12.2021

Server

Rice Thai Kitchen
05.2018 - 03.2021

Server

Johnny Rocket
05.2015 - 09.2015

Server

Thai Cuisine
05.2015 - 09.2015

Front desk

Belterra Hotel
05.2014 - 09.2014

News boy

De Gelderlander
04.2006

MBA - Marketing

Monroe College

Bachelor of Arts - English Language And Literature

Kasetsart University

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