Summary
Overview
Work History
Education
Skills
Awards
Leadership & Activities
Server
Gabriella Marcelina Pantoja

Gabriella Marcelina Pantoja

Houston,TX

Summary

Motivated and driven Business Marketing graduate (May 2025) eager to develop my professional skills by gaining hands-on experience working with a proven company in either a part-time or entry-level position. Prioritizes attention to detail, has strong problem-solving abilities, a collaborative work style, and is energized by learning.

Overview

3
3
years of professional experience

Work History

Server

Gringo's Mexican Kitchen
08.2021 - 03.2023
  • Provided friendly, personalized service by greeting guests, offering menu recommendations, and answering questions about food and drink pairings
  • Promoted monthly specials and guided customers through menu options to enhance satisfaction and increase sales
  • Maintained clean, organized tables and ensured a comfortable dining experience
  • Began as hostess: greeted and seated guests based on preferences and table availability

Home Healthcare Assistant

Silver Springs Home Healthcare
01.2020 - 05.2021
  • Provided in-home support for a paraplegic patient, including meal prep, medication reminders, and physical repositioning for comfort and safety
  • Offered companionship, emotional support, and conversation to prevent isolation
  • Assisted with light housekeeping and supported an elderly family member with daily tasks

Host & Server

CC's Café
08.2020 - 05.2021
  • Welcomed and seated guests, ensured immediate drink service, and maintained a clean dining environment
  • Delivered exceptional table service, checked on guest satisfaction, and cleared tables efficiently
  • Practiced strong communication to coordinate with the kitchen and provide timely orders

Cashier

Domino's Pizza
09.2019 - 01.2020
  • Answered phones, took customer orders, and resolved front-of-house issues effectively
  • Advised customers on current deals and popular menu items
  • Assisted kitchen staff during peak hours by preparing pizzas, salads, and sandwiches
  • Managed customer checkout and occasionally helped carry orders to vehicles

Education

Bachelor of Business Administration (B.B.A.) - Marketing

University of Kentucky
Lexington, KY
05.2025

Skills

  • Excellent interpersonal skills; able to build rapport with diverse customers
  • Strong verbal communication; experienced in resolving issues calmly and effectively
  • Skilled in upselling, menu knowledge, and creating a welcoming environment
  • Solid understanding of marketing principles and consumer behavior
  • Comfortable with promotional strategies and customer targeting techniques
  • Experience working in fast-paced, service-oriented businesses
  • Adaptable and collaborative in team settings
  • Effective under pressure during high-volume hours
  • Able to quickly assess needs and respond with appropriate solutions
  • Microsoft Office (Word, PowerPoint, Excel, JMP Pro, SPSS)
  • Familiar with POS systems and restaurant service software
  • Social media platforms and basic content promotion

Awards

Dean's List, University of Kentucky - Multiple Semesters, GPA: 3.60 (Last 2 Semesters)

Leadership & Activities

Student-Athlete, Tomball High School - Tomball, TX (2017 - 2021) - Participated in varsity-level Basketball, Volleyball, and Softball - Developed leadership, time management, and teamwork skills through athletic involvement

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