Rebecca Alderson
Lexington,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in phone and email communications. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Store Operations Manager
Ashley Home Store
Lexington , Kentucky
2021.08 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Responded to all inbound emails in a timely manner, using appropriate professional language.
Team Member
Target
Upland , CA
2017.05 - 2020.06
- Designed and implemented a new organization system for stock and merchandise.
- Used technology to keep accurate records of store affairs, solve problems, and communicate effectively.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Lead Instructor
Engineering For Kids
Upland , CA
2016.05 - 2017.05
- Handled payments, student accounts, school records, and performed various office functions.
- Motivated junior teachers to provide exceptional learning environments.
- Evaluated student demographics to make effective choices in class and activity development.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Delivered clerical support by handling range of routine and special requirements.
Education
Bachelor of Arts - Liberal Arts And General Studies
California Polytechnic State University-Pomona
Pomona, CA12.2021
Skills
- Professional communication
- Telephone etiquette
- Documentation and control
- Administrative support
- Proofreading
- Copywriting
- Computer skills
- Process optimization
- Correspondence Handling
- Advanced MS Office Suite Knowledge
- Complaint resolution
Timeline
Store Operations Manager
Ashley Home Store
2021.08 - Current
Team Member
Target
2017.05 - 2020.06
Lead Instructor
Engineering For Kids
2016.05 - 2017.05
Bachelor of Arts - Liberal Arts And General Studies
California Polytechnic State University-Pomona
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