Torah Brown
Wichita,KS
Summary
Human resources professional with significant experience in building strong relationships and driving strategic initiatives. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Proven skills in talent management, employee relations, and organizational development. Known for reliability, leadership, and effective communication in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Sr. Human Resources Business Partner
Amazon
06.2024 - Current
- Coached managers on effective communication techniques, promoting greater transparency within the organization.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
Operations Manager
Amazon
12.2022 - 06.2024
- Implemented and developed operational standards, policies, and procedures.
- Implemented personalized plans to develop salaried leader skills, enabling goal accomplishment.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Identified operational process inefficiencies and implemented necessary improvements.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Area Manager II
Amazon
06.2021 - 12.2022
- Implemented and developed operational standards, policies, and procedures.
- Developed all new employee skillsets to achieve personal and site goals by implementing targeted coaching plans.
- Identified operational process inefficiencies to recommend necessary improvements.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance metrics.
Branch Manager
Hertz
12.2015 - 06.2021
- Inventoried and maintained fleet of 250 monthly.
- Effectively handled customer complaints and special requests, while handling multiple reports for day to day operations.
- Developed all new employee skillsets to achieve personal and branch goals by implementing targeted coaching plans.
- Verified branch operations daily with checks on processes, staff activities, and KPIs.
- Met budget targets through successful approaches to monitoring expenses and controlling costs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Unit Manager
Waffle House
11.2014 - 12.2015
- Ensure smooth kitchen operations by overseeing daily product inventory, receiving, and production.
- Followed proper food handling methods and maintained correct temperature of all food products.
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
Bakery Manager
Panera Bread
12.2013 - 11.2014
- Implemented proper food handling methods and maintained correct temperature of all food products.
- Maintained cooking, service, and storage areas in strict compliance with health code requirements.
- Prepared dough in advance, following specific recipes to achieve the desired taste and texture.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Bachelor of Science - Business Management
University of Phoenix
Wichita, KS06.2013
Associate of Applied Science - Baking And Pastry
The Art Institute of San Diego California
San Diego, CA06.2009
Skills
- Inventory control
- Operations management
- Policy/program development
- Professional demeanor and attentive to detail
- Complex problem solving
- Employee development
- Recruitment and hiring
- Customer/ employee relations
- HR policies and procedures
- HR analytics
- Talent management
Timeline
Sr. Human Resources Business Partner
Amazon
06.2024 - Current
Operations Manager
Amazon
12.2022 - 06.2024
Area Manager II
Amazon
06.2021 - 12.2022
Branch Manager
Hertz
12.2015 - 06.2021
Unit Manager
Waffle House
11.2014 - 12.2015
Bakery Manager
Panera Bread
12.2013 - 11.2014
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Baking And Pastry
The Art Institute of San Diego California
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