TORAL DHRU
Product Manager
Robbinsville,NJ
Summary
Results-oriented Product Manager with demonstrated success in developing relationships with stakeholders, co-workers, and customers. Contributed to and led the analysis, design, testing and launch of several complex Enterprise cloud based application systems using Agile methodologies.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Agile Product Owner
New Jersey State Judiciary
Trenton, NJ
11.2015 - Current
- Planned, designed, and released 3 web applications using PEGA technology and AWS cloud which led to increased user adoption by 90%.
- Utilized PEGA Agile Studio to prioritize product backlog, plan sprints, develop user stories, manage defects, and communicate with engineering team, optimizing team productivity by 80%.
- Implemented automated expungement system which enabled 1,000 cases to be processed in first 90 days, accelerating processing time by 95%.
- Created clear product specifications, user stories, wireframes, and mockups based off market needs and customer requirements and communicated them to all cross functional teams.
- Liaised with multiple engineering teams by providing expertise and input to facilitate client and server driven API integrations with 6 internal systems, resulting in 75% annual cost savings.
- Reduced support tickets by 80% by conducting 30 training sessions before launch and creating and distributing user guides, FAQ documents, and video tutorials for 2500+ users after launch.
Technical Project Lead/Business Consultant
Educational Testing Service
Princeton, NJ
11.2010 - 11.2015
- Launched cloud-based proprietary application which enabled users to provide score ratings on test-taker’s constructive responses for AP, Praxis, and other tests, improving score report turnaround time by 85%.
- Ideated, designed, and implemented enterprise-wide web-based registration system to replace 5 disparate legacy applications, resulting in increased user adoption by 50% and cut costs by 20%.
- Conducted customer interviews to obtain requirements for K-12 market student tracking and reporting system that monitored each milestone from registration to score reporting and provided visual reports and data insight for client within SLA, resulting in revenue increase of 50%.
- Tracked, documented, and led resolution for all high priority defects and open issues and certified that risks were assessed, mitigated and closed prior to implementation, assuring product met 98% quality standards.
Lead Business Systems Analyst
Accenture
Edison, NJ
07.2006 - 11.2010
- Designed, tested, and launched Accenture Life Insurance Platform (ALIP), which provided value to customers by mitigating manual processing, improving productivity by 70% and reducing costs by 20%.
- Conducted market research and competitive analysis to develop innovative ideas to differentiate ALIP system by introducing configurable solution that reduced IT Operating costs by 30% and increased customer engagement by 70%.
- Advised team of 8 Business Analysts and QA Engineers by providing clear direction and establishing attainable goals aligned with product requirements, maximizing output and improving team efficiency by 50%.
- Introduced and standardized use of Axure RP Pro software to enable team to easily create wireframes and prototypes for complex user interface designs, which saved work hours and reduced team’s effort by 80%.
Education
MBA - Technology Management
University Of Phoenix
Tempe, AZ 09.2000 - 05.2002
Bachelor of Science - Management Information Systems
New Jersey Institute Of Technology
Newark, NJ 09.1995 - 05.1999
Skills
Product Management
User Experience and Design
Competitive analysisMarket Analysis
User Feedback
Planning And Execution
Written And Verbal Communication
Certification
Product School - Product Management Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Tools
- JIRA
- Confluence
- Microsoft Quality Center
- Agile PEGA Studio
- Microsoft SQL Server Integration Services (SSIS)
- Microsoft BizTalk
- Balsamiq
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Product School - Product Analytics Certificate
03-2021
Product School - Product Management Certificate
01-2021
Agile Product Owner
New Jersey State Judiciary
11.2015 - Current
Technical Project Lead/Business Consultant
Educational Testing Service
11.2010 - 11.2015
Lead Business Systems Analyst
Accenture
07.2006 - 11.2010
MBA - Technology Management
University Of Phoenix
09.2000 - 05.2002
Bachelor of Science - Management Information Systems
New Jersey Institute Of Technology
09.1995 - 05.1999