Tordeja Steiner

• Operated PBX system to manage incoming and outgoing calls efficiently.
• Coordinated communication between hospital departments and external services.
• Trained new staff on PBX operations and customer service protocols.
• Monitored call volumes to ensure optimal staffing and resource allocation.
• Resolved patient inquiries with professionalism and attention to detail.
• Maintained accurate records of call logs and service requests for reporting purposes.
• Trained and mentored new PBX operations employees.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Open and maintain customer accounts by recording account information
  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem;
  selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to
  ensure resolution
  maintain financial accounts by processing customer adjustmentsRecommend potential products or services to
  management by collecting customer information and analyzing customer needs
  prepare product or service reports by collecting and analyzing customer information
  Contribute to team effort by accomplishing related results as neededManage large amounts of incoming calls
  Replacing debit cards, identify and assess customers' needs to achieve satisfactionDispute and Fraud
  ClaimsReturning NSF/OD FEE
  Provide outstanding service to new and long-standing customers by attending closely to concerns and developing
  solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Educated customers about billing, payment processing and support policies and procedures.

Determine customers' financial services needs and prepare proposals to sell services that address these needs
Contact prospective customers to present information and explain available services.
Confer with customers by telephone or in person to provide information about products or services, take or enter

• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.