Shadae King
Kennesaw,GA
Summary
Highly analytical Analyst with over 7+ years of experience in data interpretation, statistical analysis, and trend forecasting. Strengths in data collection, problem-solving ability, strategic thinking, and exceptional technical skills such as proficiency in SQL and Excel. Showcased impact by contributing to data-driven decision making that increased efficiency and improved business outcomes in previous roles. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Onboarding Analyst
TK Elevator
Marietta, GA
11.2024 - Current
- Coordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on time
- Request, arrange, validate, and prepare onboarding files to ensure timely, accurate delivery
- Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk before it becomes a problem
- Flag risks early to your manager with the context needed to act — and propose a path forward, not just the problem
- Liaise between department stakeholders to keep everyone aligned on project status
- Support customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgment
- Communicate clearly and concisely in writing — email and async updates are the primary way work gets done
- Spot friction in how onboardings run and bring observations forward to help improve the proces
Accounts Receivable Specialist
TK Elevator
Atlanta, GA
04.2019 - 11.2024
- Collaborated with coordinator to ensure comprehensive details for requested contract changes.
- Followed up on all requests to verify submission and processing accuracy.
- Managed multiple account issues, prioritizing tasks to achieve 50% increase in on-time reporting.
- Communicated regularly with customers regarding account balances and implemented follow-up system.
- Researched and resolved customer disputes by reviewing documentation and providing practical solutions.
- Documented and tracked collection efforts in Excel, applying liens or credit holds as needed.
- Gathered backup documentation through research for approval of company-specific forms.
- Coordinated monthly or semi-monthly conference calls with assigned branch and company executives.
Data Analyst
OneMain Financial
Rome, GA
04.2017 - 01.2019
- Analyzed customer data to identify trends and inform business strategies.
- Collaborated with cross-functional teams to enhance data collection processes.
- Developed reports using analytical tools to support decision-making.
- Streamlined data management systems for improved accessibility and accuracy.
- Presented findings to stakeholders in clear, actionable formats.
- Conducted research to validate data integrity and ensure reliability.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
- Maintained documentation of all the processes related to Data Analysis.
Senior Personal Loan Specialist
OneMain Financial
Acworth, GA
05.2013 - 04.2017
- Delivered personalized financial solutions through consultations that addressed client objectives effectively.
- Executed thorough application processes to secure client qualification while meeting compliance requirements.
- Obtained required documentation from clients, ensuring adherence to compliance protocols while reviewing creditworthiness.
- Approved loans by issuing checks and communicating deficiencies for rejected applications.
- Conducted in-depth interviews to comprehend client needs fully, proposing supplementary products for closing transactions.
- Outlined insurance options designed to assist clients facing potential hardships.
- Facilitated processing of loan modifications by gathering essential paperwork for hardship claims.
Education
Bachelor of Business Administration -
Fort Valley State University
Fort Valley, GASkills
- Accounts Receivable
- Accounts Payable
- Negotiation
- Auditing
- Financial Reporting
- Conflict Resolution
- Stakeholder Management
- Policy Implementation
- Customer Service
- Process Improvement
- Data Analysis
- Financial Planning
- Strategic Planning
- Data analysis
- Written/verbal communication
- Adaptability
- Strong interpersonal skills
- Onboarding
- Structure Driven
- Attention to detail
TECHNICAL SKILLS
- Microsoft Office Suite 360
- Typing skills 55wpm
- Google Suites
- Zoom
- Teams
- Slack
- Zendesk
- Adobe Acrabat
- Oracle
- Servigistics
- Service Sight
Timeline
Onboarding Analyst
TK Elevator
11.2024 - Current
Accounts Receivable Specialist
TK Elevator
04.2019 - 11.2024
Data Analyst
OneMain Financial
04.2017 - 01.2019
Senior Personal Loan Specialist
OneMain Financial
05.2013 - 04.2017
Bachelor of Business Administration -
Fort Valley State University