Pamela D Clevenger
Vine Grove,KY
Summary
Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in developing streamlined processes and maintaining high standards while ensuring alignment with organizational goals. Recognized for a collaborative approach that fosters teamwork and enhances productivity, coupled with an unwavering commitment to excellence. Passionate about leveraging skills to inspire teams and achieve outstanding results in fast-paced environments.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Customer Service/ Onboarding Specialty
Beyond Finance LLC
10.2022 - 02.2026
- All aspects of Customer Service, as well as specializing in welcoming the new client to the team, and making sure all aspects of the contract are understood, and making any adjustments as needed.. Also fill in when Client Success Department is overloaded, so a full knowledge of all Customer Service is needed. In my Onboarding role I was consistently a top achiever, with bonus' received regularly. In January 2026 I was #1 in the department for achieving consistent results and having clients remain in the program through my thorough knowledge and patient explanations for consistent results.
- Working remotely
Customer Service Rep.
Computershare/Adecco
02.2022 - 10.2022
- Level 2 Customer Service Representative Taking calls and handling inquiries from Shareholders about all aspects of their portfolio. Intensive training in all stock transactions, SEC rules and State Rulings for all stock transactions.
- Working Remotely
LOAN ANALYST
Amerisave Mortgage Corporation
08.2020 - 01.2022
- Working closely with Loan Officers and Customers to finalize loans, get documents uploaded into loans and the final disposition/decline of mortgage loans as part of Compliance and Regulatory Services
- Working Remotely
Amazon Fulfillment
07.2014 - 08.2020
- No Inventory Receiver in Procurement department. Operate Forklift and Pallet Jack. Responsible for Inventory, daily, weekly and monthly reports and cycle counts. Familiar with Coupa and Oracle Financial, as well as Microsoft Office, Excel and Word
- Seasonal lead in Shipping Department
Zappos Fulfillment
10.2013 - 01.2014
- Responsible for all shipping and trucking operations, including scheduling, TDR, work flow and personnel. Team member in Returns Department, promoted to Ambassador (trainer) and set up the process of "Gatekeeping"which is quality auditing of the product returned before it is re-shipped out after return. I have been instrumental in reducing the "DPMO" (defects per million orders) to approximately 3000, from a high of 10,000, through training and careful auditing of product. I have served on the Safety Committee, the Communication Committee, and the Appeals Board.
Owner/Manager
Trace Inc
11.1979 - 06.2001
- Started own business with partner, Samuel Gabriel. Full service collection and repossession agency. Responsible for the accounting, billing, letters and calling to collect on all types of debt from automobile to personal and medical billing. Skip tracing and repossessions were our specialty, as there is considerable "detective" work involved in this skill set, as well as considerable "selling" in order to effectively collect.
- East Brunswick NJ
- Open from 11/79 to 6/2001. I only gave up the business because my husband and I were "retiring" to Kentucky.
Collection Manager
Heritage Bank
07.1976 - 10.1979
- Responsible for collection of bank owned debts including personal loans, automobile loans, as well as month end accounting for the full department, reports to mangers liquidation of repossessed assets, and inventory of auto dealer lots. Promoted to Collection Manager-January 1976. Responsible for monthly reports, motivating collectors for monthly goals etc. Our collection department delinquency typically stayed at less than 1 percent, much less than average. Reason for leaving, starting own business.
- East Brunswick NJ Collection Department
Education
Associate in Business Management -
Elizabethtown Community College
Elizabethtown, KY01-2016
BA in Art Education - undefined
University of Connecticut
Stamford, CT05-1975
Skills
- Customer Service/Sales
- Microsoft Excel, Word, Oracle, ADP, Calabrio
- Receiving
- Shipping Receiving
- Receiving and Shipping Clerk
- Warehouse Associate
- Accounts Receivable
- Receivables
- Quality Inspector
- Quality Audits
Certification
- Certified Web Developer (American College Consortium)
- Forklift Certified October 2014 to Present
- Certified for Stand up and Walk behind Forklift and Pallet Jacks
- Driver's license
Additional Information
- Superior people skills, motivational skills, and communication skills. Computer adept with Word, Excel and Access, ADP and Calabrio. Accustomed to a fast paced, stressful and charged environment.
- In my tenure at Beyond Finance, I have been the highest bonus earner in my department, excelling in Customer Service to achieve consistent excellence.
- I get along well with all types of employees, as well as being a self-starter that can work alone as well. I am extremely goal oriented, and will strive to meet or beat any objective you may place in front of me.
- I generally take it upon myself to work with the employee that is struggling, in order to find what their "roadblocks" may be and eliminate them, so that the team member can function effectively.
Timeline
Customer Service/ Onboarding Specialty
Beyond Finance LLC
10.2022 - 02.2026
Customer Service Rep.
Computershare/Adecco
02.2022 - 10.2022
LOAN ANALYST
Amerisave Mortgage Corporation
08.2020 - 01.2022
Amazon Fulfillment
07.2014 - 08.2020
Zappos Fulfillment
10.2013 - 01.2014
Owner/Manager
Trace Inc
11.1979 - 06.2001
Collection Manager
Heritage Bank
07.1976 - 10.1979
BA in Art Education - undefined
University of Connecticut
Associate in Business Management -
Elizabethtown Community College