Rhonda Kay Das
Fishcreek Company
Ketchikan,AK
26
years of professional experience
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Sales, Customer Service
8 Years 6 Months- Merchandising/Visual display.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
Member Services Supervisor Senior III
1 Year 2 Months- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with member retention.
- Updated system information with customer details, payments or other relevant information.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
- Led team of representatives servicing Credit Union members.
- Opened/Closed member accounts.
- Responsible for Opening/ Closing Credit Union and vaults.
- Received two promotions in less than 12 months.
Traveling Team Leader/Sales Manager
11 Years- Superior customer relations.
- Consistent increased sales
- Able to quickly seek out and maintain a reliable staff at each location.
- Travel nationally to various stores to operate, manage and liquidate temporary fur salons.
- Manage “Going out of business” events in partnership with department stores.
- Locate/ Hire/Train sales staff at each location.
- Manage the daily operations of a leased department inside major department stores.
- Represent the company's interests within each store.
- Daily reconciliation of bank drawer and deposits.
- Facilitated weekly meetings to communicate team performance goals and results.
- Led employee relations through effective communication, coaching, training and development.
Jewelry Sales Associate/Manager
1 Year 4 Months- Achievements / Responsibilities:.
- Key holder/ Alarm Code Operator.
- Opened/Closed Store.
- Superior customer relations/Sales.
- Merchandising/Visual Display/ Inventory.
- Daily reconciliation of banking/ deposits.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Jewelry Sales Associate
1 Year 6 Months- Expediently transferred fur sales skills to jewelry industry.
- Consistent high sales (#1 my first month).
- Seamlessly able to cover other departments in store as needed.
- Key holder/ Alarm code operator, Opened/closed store.
- Superior customer relations.
- Handled written customer correspondence.
- Merchandising/Visual Display/Inventory
Fine Jewelry Sales Associate
4 Months- Seasonal sales.
- Customer relations.
- Merchandising/Visual Display.
- Watch counter associate.
Store Manager
13 Years 6 Months- Helped to increase sales and service by 300% within first two years.
- Buyer at International Fur Trade Show Responsibilities:.
- Manage daily operation of high end retail establishment, Manage sales staff/ trainings.
- Merchandising/ Visual Display/ Inventory.
- Maintained customer records
- Accounts receivables/billings
- Administrative duties
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
8 Months- Superior customer relations.
- Surpassed sales figures from previous year.
- Consistent high sales.
- Successfully managed daily operations of high end retail establishment.
- Merchandising/Visual Display/Inventory Control.
- Managed sales staff at both locations.
- Daily reconciliation of bank drawer/deposits.
- Seasonal/Temporary position
Education
Skills
Customer Service/Sales
Customer relations
Team leadership
Creative Merchandising/ Visual display
Inventory Control/ Reconciliation
Accounts receivable
Bank reconciliation
Loss prevention
Business planning
Training & Development
Vendor negotiation
Financing applications/ Contracts
Marketing initiatives
Event coordination
Store Manager
Notary Public
Timeline
Member Services Supervisor Senior III
Tongass Federal Credit Union
02.2021 - 04.2022Read More
Sales, Customer Service
Fishcreek Company
04.2016 - 10.2024Read More
Jewelry Sales Associate/Manager
Centennial Jewelers
04.2014 - 08.2015Read More
Fine Jewelry Sales Associate
Imperial Jewelers
11.2012 - 03.2013Read More
Jewelry Sales Associate
Raining Jewels At Sockeye Samʼs
04.2012 - 10.2013Read More
Store Manager
Alaska Fur Gallery
04.2011 - 12.2011Read More
Traveling Team Leader/Sales Manager
BC International Group
03.2009 - 03.2020Read More
Store Manager
Robert Scott Furs, Leakas Furs
04.1999 - 10.2012Read More
Bowling Green State University
Read More