Toree Williams
Atlanta,Georgia
Summary
Energetic Leasing professional with extensive experience in conducting property tours and launching successful marketing initiatives. Possesses a clear understanding of federal fair housing laws and local regulations, ensuring compliance while delivering exceptional residents service. Takes a firm but fair approach when addressing concerns regarding rents, maintenance, and neighbor complaints, consistently striving to maintain a positive and harmonious living environment.
Overview
4
4
years of professional experience
Work History
Leasing Professional/Assistant Manager
Golden Gate
08.2021 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between residents.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and residents.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Maintained detailed records of resident interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Toured property with prospective residents and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve resident issues quickly, ensuring high satisfaction levels.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Resolved conflicts between residents regarding noise, encroachments, and parking.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
Front Desk Agent
American Hotel a Double Tree by Hilton
07.2020 - 02.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Bachelor’s Degree - Communications, Public Relations, Business Mgt
Miles College
Graduate - Real Estate Sales
GMAC/Better Homes And Gardens
Atlanta, GASkills
- Fair housing policies
- Telephone and email etiquette
- Property management knowledge
- Real Estate Laws
- Effective negotiation
- Event Planning
- Customer Service
- Team Collaboration
- Creative Problem-Solving
- Relationship Building
- Property tours and inspections
- Community Engagement
- Property Marketing
- Closing Techniques
- Vendor Contract Negotiations
Accomplishments
- Achieved Employee of the Month Award by completing room short for 100 guest with accuracy and efficiency.
Timeline
Leasing Professional/Assistant Manager
Golden Gate
08.2021 - Current
Front Desk Agent
American Hotel a Double Tree by Hilton
07.2020 - 02.2024
Bachelor’s Degree - Communications, Public Relations, Business Mgt
Miles College
Graduate - Real Estate Sales
GMAC/Better Homes And Gardens
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