Torey Johnson
Vidor,TX
Summary
I am a very ambitious and energetic individual that's always willing to take on additional responsibilities to meet team goals or simply to gain the experience for myself. I believe a positive attitude is key when getting things done, especially in a teamworking environment.
I am dedicated to learning, growing, and succeeding in any position I am welcomed to. I enjoy building and maintaining strong relationships and going above and beyond to exceed expectations.
Overview
6
6
years of professional experience
Work History
Consumer Loan Officer
Education First FCU
04.2024 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
Contact Center Representative
Education First FCU
03.2023 - 04.2024
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Consumer Loan Officer
Dugood FCU
03.2021 - 03.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Teller
First Financial Bank
03.2019 - 03.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
High School Diploma -
Vidor High School
Vidor, TX2013
Skills
- Relationship building and management
- Documentation Review
- Financial Advising
- Client Relations
- Customer service-focused
- Consumer Lending
- Financial Services
- Team Player
- Customer Service
- Attention to Detail
- Problem-Solving
Timeline
Consumer Loan Officer
Education First FCU
04.2024 - Current
Contact Center Representative
Education First FCU
03.2023 - 04.2024
Consumer Loan Officer
Dugood FCU
03.2021 - 03.2023
Teller
First Financial Bank
03.2019 - 03.2021
High School Diploma -
Vidor High School