Tori Arnold
Woodbury,MN
Summary
Innovative and goal-oriented Management professional committed to customer satisfaction. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through flexible thinking and personal goals.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Target
Saint Paul, MN
2026 - Current
- Starbucks specific Team Leader, continuing food safety initiatives while also learning Target responsibilities.
- Led team to achieve operational excellence through streamlined processes and effective communication.
- Trained new employees on company policies, procedures, and customer service standards.
- Managed inventory levels, ensuring product availability while minimizing excess stock.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Fostered a positive work environment that motivated team members and increased productivity.
- Collaborated with cross-functional teams to improve store layout and merchandising effectiveness.
Assistant Restaurant Leader / Operations Manager
Raising Canes
Woodbury, MN
2019 - 2026
- Grow and develop crew members and shift managers into new roles.
- Working with local and state Auditing Agencies and understanding the requirements they have for restaurants to operate successfully.
- Write a schedule for 70 or more crew members, also writing a manager schedule that includes myself.
- Organizing programs within the restaurant in order to keep tasks manageable.
- While being at Raising Canes I have helped grow our restaurant into a Certified Training Restaurant and increased weekly sales dramatically, even throughout COVID. We have only continued to grow in both sales and in skill.
- We are consistently above our pars in staffing and internal development.
- Successfully maintaining a clean restaurant and operating to Canes Standards.
- Hitting gold and green operations metrics through our internal auditing program.
- Working with open communication between my management team.
- Creating a comfortable and safe work environment for both management and crew members.
- Developed and implemented strategic initiatives to enhance team performance and operational efficiency.
General Manager
Five Guys
01.2018 - 01.2019
- Responsible for operating a 1.2 million dollar store.
- Responsible for store orders and inventory.
- Responsible for all cash handling.
- Hitting all KPI targets such as labor and COGS.
- Consistently maintaining a high level of food safety. Involved in quarterly audits by Steritech. Involving the team in this process. Job to date scores of 94 and 96.
- Scheduling and making staffing decisions.
- Training of the team, growing team members into management positions.
- Relocated to a more difficult store. Have since lessened guest complaints by 75%, achieved a 3.40% positive transaction growth and have increased shop scores.
- Assist with other stores when they have staffing needs.
Apprentice
Chipotle
01.2017 - 01.2018
- Responsible for assisting General Manager in day to day operations of a 1.5 million dollar restaurant.
- Responsible for store orders and inventory.
- Responsible for all cash handling.
- Keeps up with the day to day targets as well as monthly targets.
- Consistently maintaining a high level of food safety. Involved in quarterly audits by Ecosure. Involving the team in this process.
- Scheduling and making staffing decisions.
Food / Guest Service Leader
Subway / Pilot Flying J
01.2014 - 01.2017
- Responsible for key item and full inventory counts and variances for the Subway operations. Handled variances and margin issues for the General Manager of the Travel Center.
- Created great schedules to ensure that the restaurant performed at high levels.
- Worked closely with the team, training them on sales and professional development. Consistently a divisional leader in sales contests.
- Responsible for running great shifts on the Travel Center side.
- Managed up to 10 people including: mainenance team, Subway team, Deli team and cash team.
- Handled all transactions as both a cashier and a manager. Responsible for closing end of day.
- Responsible for food safety throughout the travel center. This included deli and Subway temperatures and inspections.
- Consistency in excellent operations standings with Subway Corporation as a Franchisee.
- Responsible for entering invoices, ordering trucks and keeping the travel center stocked.
- Maintained a professional and gracious demeanor with the guests to ensure an excellent guest experience.
- Coached and trained team on company standards both as a restaurant and travel center employee.
Education
Women's Studies
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Documentation and reporting
- Coaching and mentoring
- Work Planning and Prioritization
- People management
- Conflict resolution
- Complaint resolution
- Verbal and written communication
- Customer engagement
Timeline
General Manager
Five Guys
01.2018 - 01.2019
Apprentice
Chipotle
01.2017 - 01.2018
Food / Guest Service Leader
Subway / Pilot Flying J
01.2014 - 01.2017
Team Leader
Target
2026 - Current
Assistant Restaurant Leader / Operations Manager
Raising Canes
2019 - 2026
Women's Studies
University of Colorado At Colorado Springs