Tori Baca
Durango,CO
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
13
13
years of professional experience
Work History
Bartender
8th Avenue Tavern
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista Shift Supervisor
Durango Coffee Company
08.2013 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managed opening/closing duties, deposits, ordering, and inventory.
Senior Agent (Supervisor)
SkyWest Airlines
04.2019 - 07.2022
- Maintained detailed records of all transactions, ensuring an organized workflow within the agency.
- Supervised and coached a team of customer service agents to achieve operational excellence and exceed performance targets.
- Ensured compliance with safety protocols and operational standards while addressing irregular operations with professionalism and calm leadership.
Customer Service Agent
Piedmont Airlines
09.2017 - 04.2019
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
Manager
The Hub
06.2016 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Group Leader Volunteer
Tiospaye
05.2015 - 10.2016
- Assisted with special events and programs.
- Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
- Collaborated with fellow volunteers to build community spaces for children, raised $75,000 for youth services, and the Grange.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Coordinated food drives for improved local food bank stock levels.
Payroll & Human Resources
Togiak Fisheries
03.2012 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Humanities
San Juan College
Farmington, NM05-2024
Associate of Science - General Studies
Pueblo Community College
Durango, CO05-2014
Skills
- Strong multitasking
- Customer service
- Outgoing personality
- Complex Problem-solving
- Team leadership
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Bartender
8th Avenue Tavern
05.2024 - Current
Senior Agent (Supervisor)
SkyWest Airlines
04.2019 - 07.2022
Customer Service Agent
Piedmont Airlines
09.2017 - 04.2019
Manager
The Hub
06.2016 - 10.2017
Group Leader Volunteer
Tiospaye
05.2015 - 10.2016
Barista Shift Supervisor
Durango Coffee Company
08.2013 - Current
Payroll & Human Resources
Togiak Fisheries
03.2012 - 09.2012
Bachelor of Arts - Humanities
San Juan College
Associate of Science - General Studies
Pueblo Community College
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