Tori Boomershine

• Responsible to maximize production and sales from store operation
• Supervise all store activities in an orderly and professional manner as to ensure maximum customer satisfaction and to provide maximum security and protection of donated merchandise.
• Fulfill and supervise production functions such as: receive donated goods, direct donors to proper location, issue receipts, sort and select merchandise, price and mark items and perform other production functions as determined by supervisor.
• Sell goods to customers, display merchandise on sales floor effectively, provide all necessary customer services while maintaining a pleasant and polite manner.
• Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc.
• Handle cash register functions and transactions including: sales, over rings, voids, correct pricing, inventory control and receipting to customers. Also, responsible for register cash fund including: deposits and store change fund counts and accounting for overages and shortages.
• Perform all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations and training.
  
• Responsible to perform and supervise housekeeping duties. These duties include but are not limited to: cleaning and straightening of the sales floor and production areas by sweeping, mopping, washing and/or dusting as needed. Also attend to store safety conditions as determined by company policy.
• Perform necessary record keeping and reporting of money, sales and production in an accurate and timely manner.
• Enforce and effectively communicate company policies and procedures to all personnel. Maintain a high level of confidentiality.
• Follow safety policies and procedures ensuring safe work conditions at all times.
• Responsible for other duties as assigned.
  

• Develops long-lasting customer relationships by identifying and anticipating customers' needs
• Connects with the greater community and acts as a brand ambassador for JOANN
• Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors • Communicates new initiatives, leadership messages, and

promotions

• Coaches and inspires the team to drive sales by exceeding customer expectations
  
• Unloads freight from the truck and sorts it according to company procedures
  
• Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals
  
• Mentors and inspires the team to enhance the overall store's performance
  
• Creates a model for continuous learning while promoting teamwork and appreciation throughout the team
  
• Develops in-store talent by creating succession plans and effectively managing performance
  
• Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided
  

• Completes store operational requirements by scheduling and assigning employees, following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts, maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.

• Assist the retail store manager in organizing, planning and implementing strategy
• Coordinate operations
• Ensure schedules and objectives are met
• Supervise and motivate staff
• Monitor retail operating costs, budgets and resources
• Communicate with clients and evaluate their needs and specifications • Create reports, analyze and interpret retail data
• Drive recruitment process and training & development
• Secure adherence to company's policies and guidelines