Tori Brooks
Dallas,TX
Summary
Proven expertise in managing high call volumes and enhancing customer satisfaction, demonstrated during tenure at Advanced Telecommunications Corp. Mastered professional communication and typing speed, significantly reducing hold times and improving team performance. Excelled in using multiple software systems, achieving efficient resolution of complex issues and boosting client satisfaction.
Overview
33
33
years of professional experience
Work History
Telephone Operator
Chime
07.2017 - 09.2024
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Call Center Representative
GE Financial
04.1998 - 02.2004
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Call Center Representative
Advanced Telecommunications Corp.
02.1992 - 03.1997
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX05.1989
Skills
Typing Speed
Professional Communication
Search directories
Timeline
Telephone Operator
Chime
07.2017 - 09.2024
Call Center Representative
GE Financial
04.1998 - 02.2004
Call Center Representative
Advanced Telecommunications Corp.
02.1992 - 03.1997
High School Diploma -
Wilmer-Hutchins High School
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