Tori Burns
Pewee Valley,KY
Summary
Accounting professional recognized for reliability and integrity, with a proven ability to learn quickly. Expertise in transaction entry, with a strong focus on identifying and correcting errors. Committed to maintaining a strong work ethic and resourcefulness in all tasks.
Overview
10
10
years of professional experience
Work History
Service Advisor
Kia Store East
Louisville, KY
09.2025 - Current
- Assisted in scheduling service appointments to optimize workflow and Productivity.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
TriCounty Ford
Buckner, KY
11.2024 - 08.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for customer convenience.
- Processed service orders accurately, maintaining detailed records of transactions and services rendered.
- Communicated effectively with technicians to relay customer concerns and service requirements.
Assistant Service Manager
Glenn CDJR of Louisville
Crestwood, KY
03.2024 - 11.2024
- Assisted in managing service department operations and workflow efficiency.
- Coordinated scheduling for service appointments to optimize technician productivity.
- Supported customer service efforts by addressing inquiries and resolving issues promptly.
- Ensured accurate documentation of service records and warranty claims processing.
- Trained new staff on service department procedures and customer interaction standards.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Accounting Clerk /Billing Clerk
Glenn CDJR Of Louisville
Crestwood, KY
03.2022 - 03.2024
- Processed high volume of monthly invoices with consistent accuracy.
- Balanced reports for approval and verification submission.
- Handled daily credit card deposits, cash, and check transactions across all departments.
- Investigated and resolved internal accounting variances to maintain current records.
- Managed warranty schedules and ensured compliance with requirements.
- Stocked in used and new vehicle inventory .
- Cut checks to vendors and customers in a timely manner.
- Prepared paper work for clerks office
- Determined appropriate taxes for in-state and out-of-state transactions.
Accounting Clerk
Mercedes Of Louisville
08.2019 - 10.2020
- Executed daily bank reconciliations for multiple accounts.
- Facilitated invoicing and payment processes for accounts payable and receivable.
- Managed sales tax for service and parts departments to ensure accurate financial reporting.
- Collaborated with Title Clerk to streamline title transfer processes.
- Developed comprehensive plans with controller to resolve financial discrepancies across various journal entries.
Bookkeeper/Office Manager
Tracee Dore Builders
04.2016 - 08.2019
- Balanced and maintained accurate ledgers for new construction and renovation projects.
- Matched purchase orders with invoices to ensure seamless financial transactions.
- Created client estimate spreadsheets for transparent project costing.
- Updated workers' compensation and general liability records for subcontractors.
- Deposited draw payments from clients into company accounts promptly.
- Prepared and filed 1099 forms for all applicable parties.
- Entered daily ledger data to maintain up-to-date financial records.
- Processed vendor and subcontractor invoices while tracking bank account balances.
Receptionist
Craig & Landreth Jeep Doge Ram
07.2015 - 04.2016
- Answer phones and direct customers to the correct department or salesperson
- Basic Filing Issue temporary plates for vehicles
- Assist walk in customers.
Education
High School Diploma -
GED Henry County High School
New Castle, KYSkills
- Time management and organization
- Advanced computer proficiency
- Invoice and payment processing
- Investigative accounting
- Customer relations and support
- Account reconciliation and reporting
- Payment processing
Timeline
Service Advisor
Kia Store East
09.2025 - Current
Service Advisor
TriCounty Ford
11.2024 - 08.2025
Assistant Service Manager
Glenn CDJR of Louisville
03.2024 - 11.2024
Accounting Clerk /Billing Clerk
Glenn CDJR Of Louisville
03.2022 - 03.2024
Accounting Clerk
Mercedes Of Louisville
08.2019 - 10.2020
Bookkeeper/Office Manager
Tracee Dore Builders
04.2016 - 08.2019
Receptionist
Craig & Landreth Jeep Doge Ram
07.2015 - 04.2016
High School Diploma -
GED Henry County High School