Tori Chavez
Dallas,TX
Summary
Results-oriented professional with over 8 years of experience in hospitality and healthcare. Skilled in managing front desk operations and scheduling, ensuring seamless guest experiences and timely patient care delivery. Committed to enhancing team collaboration and operational efficiency.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Front Desk Supervisor
Hotel Adolphus
Dallas , Tx
12.2022 - Current
- Streamlined check-in and check-out processes to enhance guest experience.
- Addressed guest complaints promptly to foster satisfaction and loyalty.
- Oversaw front desk operations, ensuring smooth check-ins, check-outs, and reservations.
- Greeted and welcomed guests in a friendly, professional manner.
Scheduler
Lakeside ENT
Rockwall , Tx
12.2017 - 12.2022
- Communicated scheduling and policy information to patients, enhancing understanding and compliance.
- Handled patient inquiries and resolved scheduling conflicts promptly and efficiently.
- Collaborated with physicians to prioritize urgent cases ensuring timely care delivery.
- Managed appointment scheduling and confirmations, ensuring patient access to timely care.
Health Unit Coordinator
Lake Pointe Medical Center
Rowlett, Texas
05.2015 - 12.2017
- Coordinated patient admissions and discharges to optimize unit workflow and enhance patient experience.
- Managed electronic health records to maintain accurate and up-to-date patient information, supporting quality care.
- Scheduled and coordinated patient appointments with medical staff and specialists.
- Assisted nursing staff with administrative tasks, improving overall workflow efficiency in the medical unit.
Education
Associate of Science -
Texas A&M Commerce
Texas08-2013
Skills
- Scheduling experience
- EMR systems
- Time management
- Multitasking
- Communication with nurses
Certification
BLS Certification
Timeline
Front Desk Supervisor
Hotel Adolphus
12.2022 - Current
Scheduler
Lakeside ENT
12.2017 - 12.2022
Health Unit Coordinator
Lake Pointe Medical Center
05.2015 - 12.2017
Associate of Science -
Texas A&M Commerce