CSR
Jensen Insurance Agency
West Jordan, UT
2017 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Performed account maintenance activities such as updating client information in databases.
- Participated in team meetings or training sessions when necessary.
- Ensured compliance with applicable laws and regulations for provision of services.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.