TORI DU
Starbucks
Sugar Land,TX
12
years of professional experience
Detail-oriented U.S. Army Veteran with over 8 years of logistics and operational management expertise. Background includes roles as Army Supply Specialist and school district Receptionist, complemented by an Associate’s degree in Psychology. Skilled in managing assets, streamlining workflows, and addressing customer inquiries to enhance operational efficiency within educational environments.
Work History
BARISTA
1 Year 8 Months- Delivered exceptional customer service in fast-paced environment, ensured order accuracy and resolved customer concerns effectively.
- Collaborated with team members during peak hours to enhance store workflow, reduce wait times, and sustain operational efficiency.
- Uphold strict health, safety, and sanitation standards, ensuring a clean and welcoming environment for patrons and staff.
- Managed cash and digital transactions accurately, upheld register balances to support financial integrity.
RECEPTIONIST
3 Years- Acted as the primary point of contact for campus visitors, students, and staff, handling high-volume phone lines and routing inquiries appropriately.
- Maintained student files and handled sensitive documentation with complete confidentiality, ensuring accuracy in inputting critical academic and office data.
- Streamlined office communication and supported daily operations by utilizing campus scheduling software and administrative tools.
WAREHOUSE MANAGER
5 Years- Directed daily facility operations, overseeing logistics and quality assurance while ensuring compliance with safety regulations.
- Direct all daily facility operations, overseeing logistics, quality assurance, and strict compliance with safety regulations.
- Reduced processing errors by establishing rigorous documentation standards and maintaining meticulous record-keeping.
- Elevated team performance through structured mentorship, daily evaluations, and constructive feedback.
ASSISTANT STORE MANAGER / ASSOCIATE
2 Years- Oversaw daily storefront logistics, personnel scheduling, and safe operational procedures in partnership with Store Manager.
- Coordinated staff recruitment, onboarding, and safety training to align teams with organizational service standards.
- Handled escalated customer and community inquiries with empathy, strengthening public-facing relationships.
ASSISTANT MANAGER / TEAM LEADER
2 Years- Supervised high-volume front-line teams, enforced opening/closing security protocols and ensured operational compliance.
- Authored labor schedules, coordinated time-off requests, and mediated shift conflicts to optimize team productivity and maintain morale.
Education
ASSOCIATE OF ARTS (A.A.) - PSYCHOLOGY
- Relevant Coursework: General Psychology, Human Growth & Development, Social Psychology, and Interpersonal Communication.
- Key Skills Gained: Advanced understanding of behavioral patterns, child and adolescent development stages, active listening, and conflict de-escalation strategies.
Skills
Customer Service & Reception
Customer Interaction
Customer Issue Resolution
Point of Sale Management
Health & Safety Standards
Store Operations
Shift Coordination
Staff Development
Interpersonal Communication
De-escalation
Inventory Management
Inventory Control & Auditing
Supply Distribution
Vendor Coordination
Record accuracy
Timeline
BARISTA
Starbucks
01.2025 - CurrentRead More
RECEPTIONIST
Houston Community College
01.2022 - 01.2025Read More
WAREHOUSE MANAGER
A & K Building Material
01.2020 - 01.2025Read More
ASSISTANT STORE MANAGER / ASSOCIATE
Justice Tween Brands
01.2017 - 01.2019Read More
ASSISTANT MANAGER / TEAM LEADER
Chick-Fil-A
01.2015 - 01.2017Read More
Houston Community College
ASSOCIATE OF ARTS (A.A.) from PSYCHOLOGY
Read More
EDUCATION & MILITARY SERVICE
- U.S. ARMY (VETERAN) | Enlisted 2016
- Unit Supply Specialist (92Y)
- Managed asset accountability and inventory control for high-value unit equipment, supplies, and property books with zero discrepancies.
- Utilized automated logistics systems to request, receive, issue, and secure government property while maintaining strict audit readiness.
- Enforced regulatory compliance and safety protocols during the storage and transport of materials in high-pressure environments.
- Collaborated with cross-functional leadership to plan logistical support, track metrics, and optimize resource allocation.