Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tori Ecby

Houston,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Anytime Fitness
10.2023 - Current
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Formulated policies and procedures to streamline operations.

Stock Clerk

Texas Department Of Criminal Justice
09.2020 - 06.2023
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Handled merchandise returns with care, ensuring proper documentation and placement back into inventory.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Supported inventory control initiatives with thorough documentation of received shipments and distributed products.
  • Processed and packaged stock items for customer purchases.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.

Ground Package Handler

UPS
06.2017 - 08.2020
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Strapped items down over protective padding to secure throughout transportation.
  • Reduced damage claims by carefully handling fragile items and adhering to company guidelines for safe package handling.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Assembled pallets and crates for secure transportation of materials.

Cashier

Kroger
11.2015 - 04.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Demolition Laborer

Staffmark Staffing
03.2015 - 11.2015
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Helped with door and window installations.
  • Loaded and unloaded materials onto trucks and trailers.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Completed projects on or ahead of schedule due to effective collaboration with team members and strong organizational skills.

Baggage Handler

Airserve
01.2014 - 01.2015
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Education

No Degree - Business Administration And Management

Houston Community College
Houston, TX
07.2020

High School Diploma -

Westfield High School
Houston, TX
05.2016

Skills

  • Customer Relationship Management
  • Business Growth Initiatives
  • Marketing Strategies
  • New Business Development
  • Structural analysis

Certification

Forklift Operator

Timeline

General Manager

Anytime Fitness
10.2023 - Current

Stock Clerk

Texas Department Of Criminal Justice
09.2020 - 06.2023

Ground Package Handler

UPS
06.2017 - 08.2020

Cashier

Kroger
11.2015 - 04.2017

Demolition Laborer

Staffmark Staffing
03.2015 - 11.2015

Baggage Handler

Airserve
01.2014 - 01.2015

No Degree - Business Administration And Management

Houston Community College

High School Diploma -

Westfield High School

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Tori Ecby