Tori Ferguson
South Plainfield
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Gabrieles Bar & Grill
Piscataway
10.2023 - Current
- maintained spotless workspace through daily wiping, sanitizing and sweeping
- positive customer engagement ensuring satisfaction and building rapport
- provide drink/food recommendations, upsell specials, and resolve conflicts
- process daily sales with accuracy
- Adhered to responsible alcohol service practices and safety regulations
- collaborated with kitchen staff to ensure seamless coordination between food and drink service, resulting in overall improved customer satisfaction
- maintained compliance with all relevant alcohol laws and regulations, ensuring a safe and responsible environment
- thrived in a high volume, high energy setting remaining calm and poised during peak hours, promoting great customer service to guests.
- developed innovative and visually appealing cocktail recipes
Server/Trainer Assistant
Texas Roadhouse Restaurant
North Plainfield
05.2022 - 06.2024
- Friendly greeting customers in a timely manner
- Memorized food and drink menus along with daily specials to maintain smooth flow of information to guests
- Efficiently took food and drink orders
- Regularly checked in the guest, if needed refilled drinks, bread, and peanuts
- Handled challenging customer inquires and/or issues with professionalism and empathy, resulting in customer and management satisfaction
- managed cash and credit card transactions accurately
- collaborated with the kitchen staff and management to ensure allergy safety, resulting in maintaining a seamless flow of service
- ensure guests satisfaction with their meals and dining experience
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Hostess/Server
Benihana Restaurant
Edison
09.2021 - 05.2022
- greeted and welcomed guest in a warm, professional manner, ensuring a positive first impression
- provided attentive service to guest by offering menus, seating and answering questions about the establishment
- managed reservations, seating arrangements, and waitlist to optimize guest flow and minimize wait times.
- collaborated with the restaurant team to coordinate table turnover and maintain smooth operations during peak hours
- resolved customer inquiries, issues, and special request promptly and effectively
- assisted in maintaining a clean, organized work & dining area
- In charge of taking to go orders as well as distributing the orders correctly & efficiently
Education
High School Diploma -
South Plainfield High School
South Plainfield, NJ06-2022
Skills
- Executive/collaborative communication
- Organizational development
- Business process improvement
- Adaptability
- Complex problem solving
- Regulatory knowledge
- Hospitality & Service
- Sales and Negotiation
- Leadership and Teamwork
Timeline
Server/Bartender
Gabrieles Bar & Grill
10.2023 - Current
Server/Trainer Assistant
Texas Roadhouse Restaurant
05.2022 - 06.2024
Hostess/Server
Benihana Restaurant
09.2021 - 05.2022
High School Diploma -
South Plainfield High School