Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Timeline
Hi, I’m

Tori Fernandez

Twentynine Palms,CA
It is never too late to be what you might have been.
George Eliot
Tori Fernandez

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
years of professional experience
1
year of post-secondary education

Work History

Frontwave Credit Union

Teller
08.2023 - Current

Job overview

  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Self-motivated, with a strong sense of personal responsibility.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Swansboro Food & Beverage Co.

Restaurant Manager
07.2018 - 01.2022

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Swansboro Food & Beverage Co.

Waitress
02.2018 - 07.2018

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Western Governors University
Salt Lake City, UT

Bachelor of Science in Business Administration, Management
05.2023 - Current

Skills

  • Stress Tolerance
  • Attention to Detail
  • Honest and Dependable
  • Reliable and Responsible
  • Relationship Building
  • Team Cooperation
  • Decision-Making
  • Analytical Thinking
  • Team Leadership
  • Strong Work Ethic

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementCompany CultureWork-life balancePersonal development programs

Accomplishments

  • Promoted to Lead Teller based on superior performance.
  • Supervised team of 16 staff members.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Teller

Frontwave Credit Union
08.2023 - Current

Western Governors University

Bachelor of Science in Business Administration, Management
05.2023 - Current

Restaurant Manager

Swansboro Food & Beverage Co.
07.2018 - 01.2022

Waitress

Swansboro Food & Beverage Co.
02.2018 - 07.2018

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Tori Fernandez