Tori Fernen
Crescent Moon
Omaha,NE
13
years of professional experience
Experienced bartender and head bartender with a strong background in guest service, craft cocktails, POS systems, cash handling, and alcohol regulations. Known for improving guest satisfaction and maintaining smooth bar service.
Work History
Bartender
1 Month- Served guests at Crescent Moon by promptly taking drink and food orders, enhancing customer satisfaction.
- Prepared cocktails, beer, and house drinks following bar recipes.
- Recommended drinks to customers based on preferences, improving overall guest experience.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed cash tabs and card payments at point of sale.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Restocked liquor, beer, garnishes, and glassware for bar service.
- Organized and restocked liquor, beer, garnishes, and glassware to maintain bar efficiency.
Head Bartender
5 Years 1 Month- Mixed cocktails using house recipes and premium spirits.
- Trained bartenders on service standards and drink preparation to enhance customer experience.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Managed Cove Lounge bar service during peak evening shifts.
- Planned and coordinated special events, driving customer attendance and enhancing profitability.
- Introduced new seasonal and special events menu items, contributing to increased monthly sales.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Balanced daily registers and generated sales reports for management.
Customer Service Manager
6 Years 9 Months- Managed customer inquiries for pool and spa products, services, and support.
- Scheduled service calls and coordinated technician calendars to enhance customer satisfaction for Phoenix Pools & Spas.
- Created detailed reports on customer feedback, complaints, and suggestions to inform management decisions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained benefits, features, and tailored recommendations to improve client retention.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Dental Receptionist
4 Years 2 Months- Greeted Willow Dental patients and efficiently managed front desk check-ins to ensure smooth patient flow.
- Verified insurance details and updated patient records to maintain accurate information for billing and treatment.
- Scheduled appointments and coordinated provider calendars.
- Answered phones and relayed patient questions to dental staff.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Organized and filed documents for insurance claims to ensure accurate processing.
- Supported front office operations by organizing documents for efficient processing of patient needs.
- Assisted dentists during dental treatments and procedures.
Education
High School Diploma
Skills
Craft cocktail techniques
Drink presentation
Guest service
POS systems
Cash handling
Inventory restocking
Alcohol regulations
Health codes compliance
Cleanliness and hygiene
New hire training
Timeline
Bartender
Crescent Moon
10.2026 - CurrentRead More
Head Bartender
Cove Lounge
02.2020 - 03.2025Read More
Customer Service Manager
Phoenix Pools & Spas
04.2018 - 01.2025Read More
Dental Receptionist
Willow Dental
02.2014 - 04.2018Read More
Bryan Sr Highschool
High School Diploma
Read More