Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tori Fisher

Bronx,NY

Summary

Detail-oriented administrator with excellent interpersonal, planning, and customer service skills. Experienced administrative assistant with a background in customer care and healthcare. Motivated and organized professional delivering high-quality work products in a fast-paced environment. Fast learner with strong analytical skills and the ability to make sound decisions under pressure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

OR Scheduler

Westchester Medical Center
Valhalla, NY
03.2023 - Current
  • Effectively communicated any updates or changes to surgeons' offices and other relevant personnel.
  • Persuasively indicated the necessity of particular instruments, supplies, and equipment to both nursing staff and central sterile personnel.
  • Conducted regular meetings with project teams to discuss progress and set goals.
  • Resolved scheduling disputes between internal stakeholders in an effective manner.
  • Scheduled add on cases, emergency cases, and reviewed wait list while ensuring proper addition to scheduling system
  • Collected patient demographics for surgical data sheets and recorded details in the OR system.
  • Gathered operation room scheduling details from clinical and surgical departments, accurately entered information into coding system.
  • Scheduled patients based on procedure, time needed, and available operating room size according to Operating Room Committee guidelines.
  • Conducted daily huddles with leadership to discuss and review schedule.

Surgical Coordinator

New York Cancer and Blood Specialists
Great Neck, NY
05.2022 - 12.2022
  • Performed administrative responsibilities in an outpatient surgical setting
  • Managed coordination of surgeries at diverse hospital locations
  • Successfully coordinated surgical procedures through in-depth knowledge of surgery length and staff requirements
  • Handled incoming telephone and email queries pertaining to surgical schedules, appointments, and guidelines
  • Ensured standard turnaround times were met by booking surgeries in accordance with physician schedules
  • Scheduled and organized patient meetings for surgery, pre surgical tests, and follow-up appointments under physician guidance.
  • Sent timely reminders to patients for their appointments
  • Coordinated surgical procedures with plastic physicians when necessary for cases
  • Handled all paperwork timely and accurately to meet physician and facility requirements
  • Demonstrated ability to swiftly handle critical situations
  • Documented work process as required
  • Ensure efficient telephone communication
  • Ensure courtesy and helpfulness towards patients and their families
  • Follow all written protocol and procedures in the clinic.

Surgical Coordinator

Westchester Medical Center
Valhalla, NY
07.2021 - 04.2022
  • Supported surgeon Devon John MD, Chief of Renal Transplantation by providing administrative office assistance
  • Handled phone calls, scheduled appointments and pre-certified patients for surgeries and imaging while obtaining insurance authorizations.
  • Coordinated efficiently with OR scheduling department to schedule patient's procedures along with obtaining precise pre-authorization requirements needed for various diagnostic imaging services.
  • Providing continuous support to patients by preparing them for procedures and supporting them in post-procedure follow-up.
  • Provided assistance with post-operative care plans according to physician's orders.
  • Streamlined communication between surgeons, patients, and various hospital departments while performing necessary financial transactions.
  • Organized patient charts for surgical procedures and ensured accuracy of all documents.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.

Patient Care Coordinator

Westchester Medical Center
Valhalla, NY
07.2019 - 07.2021
  • Provide clerical support to the administration department
  • Manage and direct incoming calls
  • Process incoming/outgoing mail
  • Handle requests for information
  • Prepare departmental correspondence and documents
  • Schedule meetings and appointments
  • Maintain and update database
  • Purchase office supplies
  • Liaise with other departments to resolve patient administrative needs.

Direct Support Professional

Cardinal McCloskey
Vahalla, NY
08.2016 - 07.2019
  • Provided guidance to direct support professionals in the performance of their job duties.
  • Developed and implemented policies and procedures for direct support staff.
  • Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
  • Conducted regular training sessions on safety protocols for direct support personnel.
  • Assisted in developing individual service plans for each resident and client based on their needs and interests.
  • Worked closely with medical staff to coordinate services for residents and clients as needed.
  • Participated in weekly team meetings with other supervisors to discuss resident and client progress and plan interventions when necessary.
  • Facilitated group activities designed to promote socialization among residents and clients.
  • Initiated disciplinary action when appropriate following established protocol.
  • Encouraged participation in recreational activities for clients under supervision.
  • Used approved crisis intervention techniques in emergency situations.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Education

Bachelors of Science - Health Education and Promotion

Lehman College
Bronx, NY
12.2024

Associates Degree - Liberal Arts and Science: Speech Pathology

Bronx Community College
Bronx, NY
01.2018

Skills

  • Detail-oriented
  • Schedule Management
  • Staff Coordination
  • Attention to Detail
  • Interpersonal skills
  • Planning skills
  • Customer service skills
  • Administrative skills
  • Healthcare knowledge
  • Office protocol expertise
  • Fast learner
  • Logical thinking
  • Analytical thinking
  • Decision-making under pressure
  • Medical terminology knowledge
  • Extrovert personality
  • Teamwork skills
  • Ownership of work
  • Innovative approach

Certification

  • Basic Life Support
  • First Aid
  • Applied Behavior Analysis
  • Home Health Aide

Timeline

OR Scheduler

Westchester Medical Center
03.2023 - Current

Surgical Coordinator

New York Cancer and Blood Specialists
05.2022 - 12.2022

Surgical Coordinator

Westchester Medical Center
07.2021 - 04.2022

Patient Care Coordinator

Westchester Medical Center
07.2019 - 07.2021

Direct Support Professional

Cardinal McCloskey
08.2016 - 07.2019

Bachelors of Science - Health Education and Promotion

Lehman College

Associates Degree - Liberal Arts and Science: Speech Pathology

Bronx Community College

Similar Profiles

CREATE PROFILE
Tori Fisher