Tori Gappa
Oklahoma City,OK
Summary
Dedicated to any job with excellent experience in all sorts of different qualities. I maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Olson Neaves & Company
Oklahoma City, OK
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail.
- Processed invoices and expenses to facilitate on-time payment.
- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
- Remained educated in all current tax laws for both US and foreign countries.
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Responded to internal and external requests for information.
Customer Service Advocate
Immediate Care Of Oklahoma
12.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Retail Sales Associate
Target
Oklahoma City, OK
03.2019 - 09.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted in ringing up sales at registers and bagging merchandise.
Sales Associate
Forever 21
Oklahoma City, OK
12.2018 - 12.2019
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Helped customers by answering questions and locating merchandise.
Carhop
Sonic
Oklahoma City, OK
08.2017 - 10.2017
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Completed opening, closing and shift change tasks to promote store efficiency.
Education
High School Diploma -
Putnam City North High School
Oklahoma City, OKSkills
- Retail merchandising expertise
- Teamwork
- Customer assistance
- Multi-line telephone skills
- Multitasking ability
- Technologically savvy
- Administrative support
- Invoice generation
- Confidentiality and Data Protection
- Workers' Compensation Knowledge
- Meeting Planning
- Employee Communications
Timeline
Customer Service Advocate
Immediate Care Of Oklahoma
12.2020 - 07.2021
Administrative Assistant
Olson Neaves & Company
01.2020 - Current
Retail Sales Associate
Target
03.2019 - 09.2020
Sales Associate
Forever 21
12.2018 - 12.2019
Carhop
Sonic
08.2017 - 10.2017
High School Diploma -
Putnam City North High School
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