TORI GARCIA
Denver,CO
Summary
Dynamic Senior GTM Enablement Manager at Movable Ink, skilled at driving strategic initiatives, and enhancing organizational alignment. Expert in project management and relationship building, resulting in improved enablement content infrastructure. Passionate about fostering collaboration across teams to deliver impactful training and insights.
Overview
12
12
years of professional experience
Work History
Senior GTM Enablement Manager
Movable Ink
04.2024 - Current
- Strategically partnered with executive leadership to influence enablement decisions through regular feedback loops.
- Built scalable enablement content infrastructure, raising the CMS verification score from 32% to 88%.
- Orchestrated enablement events, including small team offsites and multi-day CX-wide gatherings for over 100 participants, enhancing cross-team collaboration.
- Established internal CX Advisory Board, connecting six cross-functional teams with Client Experience for feedback and project completion.
- Delivered Gong pilot program with KPI tracking, ensuring alignment among stakeholders across Product, Sales, and Operations.
- Facilitated ongoing training programs, including office hours and weekly 'CX Tea' sessions, fostering continuous learning and engagement.
- Owned end-to-end program management for company-wide initiatives, including Pricing and Packaging rollout and establishing a comprehensive Da Vinci training program.
Senior Client Experience Manager
Movable Ink
11.2021 - 04.2024
- Managed an annual book of business of $2M across various industries, with a retention rate above 85%.
- Facilitated client strategic alignment sessions to align client goals and KPIs, developing actionable recommendations using Movable Ink's software.
- Collaborated with marketing, product, and operations teams to deliver strategic feedback and drive innovation in client solutions.
- Mentored Client Experience Managers and Associates in account management and best practices, enhancing team capabilities and client service quality.
- Active member in Movable Ink's women's and allies ERG group, specifically through the professional development committee.
Professional Services
Validity
03.2020 - 11.2021
- Maintained an annual book of business of $2.7 million and provided strategic, data-driven guidance to improve ROI.
- Contributed to thought leadership as subject matter expert on industry insights and best practices through speaking engagements, webinars, and blog publications.
- Developed checklists, automated emails, and CSAT surveys via ChurnZero for all Professional Services' one-time projects to enhance client engagement.
- Launched consulting project for B2B clients to address unique challenges faced by senders.
- Led the Professional Services' special data task force to enhance Validity's tools and reporting.
Client Services
Return Path/Validity
08.2016 - 03.2020
- Managed book of business, identified upsell and cross-sell opportunities, and ensured on-time renewals across roles at Return Path/Validity, including customer success specialist, customer success manager, and associate email strategist.
- Collaborated cross-functionally to enhance onboarding process for direct and channel accounts, streamlining integration for new clients.
- Partnered with various teams on new products and initiatives, establishing necessary resources and training to support successful implementation.
Lead Reporting Analyst
Ibotta Inc.
06.2014 - 06.2016
- Led end-to-end deployment of Ibotta's proprietary client-facing data reporting system, enhancing client access to key insights.
- Managed development and release of Ibotta's Consumer Insight survey, providing critical data for informed decision-making.
Education
Bachelor of Arts - International Affairs, Japanese, Asian Studies
NORTHERN ARIZONA UNIVERSITY
Flagstaff, Arizona05-2012
Tokyo, Japan -
AOYAMA GAKUIN UNIVERSITY
Tokyo, Japan01.2012
Skills
- WorkRamp
- Guru and Highspot
- Tableau and Looker
- Salesforce CRM and ChurnZero
- Gainsight
- Change management
- Relationship management
- Project management
- Time management
- Critical thinking
- Data analysis
- Public speaking
Timeline
Senior GTM Enablement Manager
Movable Ink
04.2024 - Current
Senior Client Experience Manager
Movable Ink
11.2021 - 04.2024
Professional Services
Validity
03.2020 - 11.2021
Client Services
Return Path/Validity
08.2016 - 03.2020
Lead Reporting Analyst
Ibotta Inc.
06.2014 - 06.2016
Bachelor of Arts - International Affairs, Japanese, Asian Studies
NORTHERN ARIZONA UNIVERSITY
Tokyo, Japan -
AOYAMA GAKUIN UNIVERSITY