Tori Hawes
Pooler,GA
Summary
Results-driven experienced in marketing initiatives and recruiting techniques. Proven track record of resolving issues and ensuring resident satisfaction. Highly organized and detail-oriented with excellent multitasking abilities.
Overview
1
1
year of professional experience
Work History
Leasing Agent
The Fountains At The Albemarle
Savannah, GA
05.2024 - Current
- Performed administrative duties such as filing paperwork and updating databases.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Inspected vacant units and ensured they were ready for showings.
- Managed multiple projects simultaneously while meeting deadlines.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Processed applications by conducting background checks and verifying references.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Resolved tenant complaints promptly and professionally.
- Conducted background checks on applicants.
Leasing Consultant
South Coast Properties
Savannah, GA
10.2023 - 04.2024
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Maintained accurate records of prospective renters, applications and leases.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Updated resident data into property management software system daily.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Used conflict resolution skills to quickly resolve issues among residents.
- Checked rental eligibility by following company's verification process.
- Tracked leads using CRM software and followed up with interested parties.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
High School Diploma -
Savannah Early College High School
Savannah, GA05-2018
Some College (No Degree) -
Savannah State University
Savannah, GASkills
- Business processes and procedures
- Property amenities
- Background Checks
- Business partnerships
- Contract Review
- Application processing
- Excellent Communication skills
- Microsoft Word and Excel Certifications
- Excellent Problem Solving Skills
Timeline
Leasing Agent
The Fountains At The Albemarle
05.2024 - Current
Leasing Consultant
South Coast Properties
10.2023 - 04.2024
High School Diploma -
Savannah Early College High School
Some College (No Degree) -
Savannah State University
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