Results-driven experienced in marketing initiatives and recruiting techniques. Proven track record of resolving issues and ensuring resident satisfaction. Highly organized and detail-oriented with excellent multitasking abilities.
Overview
1
1
year of professional experience
Work History
Leasing Agent
The Fountains At The Albemarle
Savannah, GA
2024.05 - Current
Performed administrative duties such as filing paperwork and updating databases.
Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
Resolved tenant complaints regarding maintenance or other issues in a timely manner.
Coordinated repairs and scheduled regular maintenance on rental units.
Provided customer service to existing tenants by responding to inquiries promptly.
Maintained a professional attitude when dealing with difficult situations or customers.
Inspected vacant units and ensured they were ready for showings.
Managed multiple projects simultaneously while meeting deadlines.
Greeted prospective tenants, answered questions, and provided tours of the property.
Processed applications by conducting background checks and verifying references.
Conducted periodic inspections of units to ensure compliance with lease terms.
Resolved tenant complaints promptly and professionally.
Conducted background checks on applicants.
Leasing Consultant
South Coast Properties
Savannah, GA
2023.10 - 2024.04
Advised on rental policies and procedures to ensure compliance with applicable laws.
Ensured that all paperwork was completed accurately in accordance with company policy.
Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Maintained accurate records of prospective renters, applications and leases.
Handled incoming calls regarding availability of units, pricing information and other inquiries.
Updated resident data into property management software system daily.
Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Developed marketing strategies aimed at increasing leasing activity within the community.
Greeted potential tenants and provided information about the property.
Conducted tours of available apartments, highlighting features and amenities.
Prepared lease agreements, collected security deposits and rent payments from tenants.
Responded to tenant requests for maintenance services in a timely manner.
Provided excellent customer service to all tenants throughout their tenancy period.
Used conflict resolution skills to quickly resolve issues among residents.
Checked rental eligibility by following company's verification process.
Tracked leads using CRM software and followed up with interested parties.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
High School Diploma -
Savannah Early College High School
Savannah, GA
2018-05
Some College (No Degree) -
Savannah State University
Savannah, GA
Skills
Business processes and procedures
Property amenities
Background Checks
Business partnerships
Contract Review
Application processing
Excellent Communication skills
Microsoft Word and Excel Certifications
Excellent Problem Solving Skills
Timeline
Leasing Agent
The Fountains At The Albemarle
2024.05 - Current
Leasing Consultant
South Coast Properties
2023.10 - 2024.04
High School Diploma -
Savannah Early College High School
Some College (No Degree) -
Savannah State University
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