Tori Hittepole
Piqua,OH
Summary
Customer service professional with experience in fast-paced food service and front desk settings. Skilled in shift supervision, workflow management, and time management, with a calm, dependable approach to supporting teams and serving the community.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Barista
Tim Hortons
Troy, OH
03.2023 - Current
- Managed shift operations and facilitated staff collaboration for smooth day-to-day activities.
- Supervised shift activities and provided guidance to team members, ensuring efficient service.
- Assisted team members in completing daily tasks to maintain service flow during busy shifts.
- Maintained compliance with food safety regulations to ensure safe food handling at Tim Hortons.
Receptionist
Primary Care Internist
Piqua, Ohio
09.2025 - 09.2026
- Coordinated scheduling of appointments, follow-ups, and referrals to enhance patient flow in primary care internist office.
- Managed patient check-in process, verifying insurance details to ensure accurate patient records.
- Handled incoming calls, took messages, and efficiently routed calls to appropriate departments or personnel.
- Entered patient records into an electronic health system with accurate information.
- Collected forms and scanned documents into patient charts.
Dog Groomer
Fancy Furr
Troy, Ohio
02.2021 - 03.2023
- Brushed coats, removed mats, and detangled fur with careful handling to maintain coat health and appearance.
- Bathed dogs using shampoo, conditioner, and drying equipment to ensure cleanliness and comfort.
- Trimming nails, cleaning ears, and checking skin for irritation.
- Processed customer payments accurately accurately while accepting customer payments.
Education
Medical Assisting -
Edison State Community College
Piqua, OH05-2024
High School Diploma -
Troy High School
Troy, OH05-2020
Skills
- Food safety compliance
- Customer service
- Cash handling
- Appointment scheduling
- Inventory management
- Team leadership
- Team collaboration
- Workflow management
- Problem solving
- Time management
- Calm demeanor
Certification
- CPR Certified
Timeline
Receptionist
Primary Care Internist
09.2025 - 09.2026
Barista
Tim Hortons
03.2023 - Current
Dog Groomer
Fancy Furr
02.2021 - 03.2023
Medical Assisting -
Edison State Community College
High School Diploma -
Troy High School