Tori Jones
Woodway,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
20
20
years of professional experience
Work History
CVS Supervisor II
Texas Department Of Protective And Regulatory Services
Waco, TX
08.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
- Performed annual evaluations and reviews for large staff of employees.
- Monitored workshop work flow for over 50 employees.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Rec Staff
Texas Juvenile Justice Department
02.2003 - 08.2016
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Resolved conflicts that arose between campers by Action.
- Transported and escorted program participants to and from activities and on field trips.
- Ordered and maintained all recreational equipment.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Trained staff members on conducting events and following safety procedures.
- Managed scheduled events for Location to maximize activities and attendance.
Education
Bachelor Of Applied Arts And Science - Criminal Justice
Tarleton State University
Stephenville, TX08.2016
Skills
- Contract Management
- Waste Reduction
- Financial Management
- Priority Management
- Business Administration
- Business Planning
- Quality Standards
- Staff Discipline
- Supervising Employees
- Complex Problem-Solving
- Policy Enforcement
- Training and Development
Timeline
CVS Supervisor II
Texas Department Of Protective And Regulatory Services
08.2016 - Current
Rec Staff
Texas Juvenile Justice Department
02.2003 - 08.2016
Bachelor Of Applied Arts And Science - Criminal Justice
Tarleton State University