Tori Jousma
Ann Arbor,MI
Summary
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
5
5
years of professional experience
Work History
Social Work Intern
Cancer Support Community Of Greater Ann Arbor
Ann Arbor, MI
01.2025 - Current
- Participated in multidisciplinary team meetings to discuss client progress and updates.
- Provided crisis intervention when necessary, including responding to emergency calls regarding potential suicide or domestic violence situations.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Adhered to professional standards and ethical practices in all client interactions.
- Conducted outreach to community resources to support client needs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained and developed community relationships to support various client referrals.
Recovery Coach
Monte Nido & Affiliates
Grand Rapids, MI
06.2023 - 08.2024
- Counseled individuals, families and groups as part of recovery process.
- Developed client treatment plans based on research, clinical experience and client histories.
- Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
- Identified treatment goals based on individual diagnosis and history.
- Developed person-centered treatment plans along with behavior contracts for high-risk patients to address barriers to treatment.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Conducted individual and group counseling sessions to help clients develop coping skills, personal insight, and relapse prevention strategies.
Server
Coopers Hawk Winery & Restaurants
Grand Rapids, MI
09.2023 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
Server
Nauti Dogs
Carolina Beach, NC
02.2020 - 02.2021
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Master of Arts - Social Work
University of Michigan
Ann Arbor, MI12-2025
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
Wilmington, NC05-2023
Skills
- Community outreach
- Service-oriented mindset
- Strong multitasking
- Food service
- Bar service preparation
- Customer service
- Beer and wine recommendations
Timeline
Social Work Intern
Cancer Support Community Of Greater Ann Arbor
01.2025 - Current
Server
Coopers Hawk Winery & Restaurants
09.2023 - 02.2024
Recovery Coach
Monte Nido & Affiliates
06.2023 - 08.2024
Server
Nauti Dogs
02.2020 - 02.2021
Master of Arts - Social Work
University of Michigan
Bachelor of Arts - Psychology
University of North Carolina At Wilmington
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