TORI LEILA GRISWOLD
CHARLOTTE
Summary
Hardworking and enthusiastic senior college student at the University of Michigan- Flint working toward an online Bachelor's degree with certificates in Cybersecurity and Digital Communication. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative- Self Serve
IKEA
12.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Beauty Advisor
Sephora
05.2022 - 04.2023
- Maintained positive customer reviews
- Provided excellent customer assistance with knowledge on luxury beauty products
- Coached coworkers and customers upon professional application techniques
- Used superior information technology skills to track inventory operations
Merchandising Intern
The Walt Disney World Entertainment Company
01.2019 - 12.2021
- Practiced proper cash handling within the stores and outdoor vending
- Greeted guests with themed language and expand upon their show experience
- Provided directions and suggestions on activities for guests
- Fostered a friendly workplace environment with coworkers
- Consulted with guests on luxury purchases such as jewelry and handbags
Environmental Health and Safety Intern
Ventra Flex N Gate
01.2019 - 01.2020
- Created and maintained a safe and orderly workplace for all workers
- Ensured proper disposal of factory waste is in action
- Promoted recycling all materials possible
- Collaborated with line workers about safety conditions
- Educated line workers on safety protocols
Education
Bachelor of Applied Arts And Science - CYBERSECURITY, DATA ANALYTICS, DIGITAL COMMUNICATIONS
University of Michigan- Flint
01-2025
ASSOCIATE IN GENERAL STUDIES -
Mott Community College
01.2024
Skills
- Advanced Communication Skills
- Honesty and Integrity
- Google Suite
- Microsoft Office
- Linux
- Customer service
- Call center procedures
- Relationship building
- Multi-task management
Timeline
Customer Service Representative- Self Serve
IKEA
12.2024 - Current
Beauty Advisor
Sephora
05.2022 - 04.2023
Merchandising Intern
The Walt Disney World Entertainment Company
01.2019 - 12.2021
Environmental Health and Safety Intern
Ventra Flex N Gate
01.2019 - 01.2020
Bachelor of Applied Arts And Science - CYBERSECURITY, DATA ANALYTICS, DIGITAL COMMUNICATIONS
University of Michigan- Flint
ASSOCIATE IN GENERAL STUDIES -
Mott Community College
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