Tori Moore
820 Louisiana Blv. Se. Apt 1224 ,NM
Summary
Results-driven Business Office Manager with expertise in compliance, operational efficiency, and staff training. Proven success in optimizing workflows and enhancing budgeting processes to meet organizational goals.
Overview
11
11
years of professional experience
Work History
Business Office Manager Resident Care Coordinator
Avista Senior Living
08.2022 - Current
- Oversaw daily operations to ensure compliance with healthcare regulations and company standards.
- Implemented efficient scheduling systems, enhancing staff allocation and workflow management.
- Coordinated budget management processes, optimizing financial resources across departments.
- Developed training programs for staff, improving service quality and operational efficiency.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Coordinated care plans for residents, ensuring compliance with regulatory standards.
- Trained and mentored new staff on operational protocols and care procedures.
- Assessed and documented resident needs, facilitating tailored support services.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Hired and trained new staff members on facility policies, patient care and medicine distribution.
Business Office Manager Resident Care Coordinator
Casa De Rosa Assisted Living
12.2016 - 08.2022
- Oversaw daily operations of business office, ensuring efficient workflow and communication across departments.
- Trained new staff on office procedures and software systems, improving onboarding experience and knowledge retention.
- Streamlined invoicing processes, reducing errors and accelerating payment cycles through improved documentation practices.
- Coordinated budgeting activities, maintaining accurate financial records to support organizational goals and initiatives.
- Administered patient care, including vital signs monitoring and medication administration.
- Coordinated patient scheduling and maintained accurate medical records using electronic health record systems.
- Led training sessions for new hires on administrative procedures and healthcare regulations to ensure compliance and consistency.
- Provided compassionate care to clients, assisting with daily living activities and personal hygiene.
- Administered medications accurately, ensuring adherence to prescribed schedules and dosages.
House Manager
Carefirst Assisted Living
11.2015 - 12.2016
- Oversaw daily operations to ensure optimal resident care and satisfaction.
- Developed and implemented training programs for staff on best practices in assisted living.
- Coordinated scheduling and staffing to meet resident needs effectively.
- Enhanced communication between residents, families, and caregivers to foster a supportive environment.
- Managed compliance with health regulations and safety standards across the facility.
- Mentored junior staff to promote professional growth and improve team performance.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Payroll and budgeting
- Records management
Timeline
Business Office Manager Resident Care Coordinator
Avista Senior Living
08.2022 - Current
Business Office Manager Resident Care Coordinator
Casa De Rosa Assisted Living
12.2016 - 08.2022
House Manager
Carefirst Assisted Living
11.2015 - 12.2016