Summary
Overview
Work History
Education
Skills
Timeline
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Tori Pennington

Murray,Kentucky

Summary

Proactive Digital Personal Shopper with extensive customer service experience and a strong ability to build positive relationships with customers. Highly organized, dependable, and detail-oriented with the ability to remain calm and professional in fast-paced, high-pressure environments.

Overview

4
4
years of professional experience

Work History

Digital Personal Shopper

Walmart
Murray, KY
04.2025 - Current
  • Selected personalized shopping experiences based on customer preferences.
  • Assisted customers with product selections.
  • Trained new staff on digital systems and promoted best practice in customer service protocol.
  • Collaborated with team members to resolve customer inquiries and enhance service delivery.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Server/Cashier

Pizza Hut
Greenville, KY
11.2022 - 08.2024
  • Managed customer orders efficiently, ensuring timely service delivery.
  • Maintained the cleanliness and organization of dining area.
  • Processed transactions accurately.
  • Resolved customer complaints promptly, improving satisfaction and loyalty through effective communication.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Muhlenberg County High School
Greenville, KY
05-2023

Bachelor of Science - Communication Disorders

Murray State University
Murray, KY
05-2027

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Effective communication
  • Customer service
  • Multitasking
  • Reliability
  • Adaptability
  • Attention to detail

Timeline

Digital Personal Shopper

Walmart
04.2025 - Current

Server/Cashier

Pizza Hut
11.2022 - 08.2024

Bachelor of Science - Communication Disorders

Murray State University

High School Diploma -

Muhlenberg County High School