Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tori Robinson

Montgomery,AL

Summary

Organized and dedicated Dental Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, while maintaining positive communications and a friendly nature.

Overview

2
2
years of professional experience

Work History

Dental Receptionist

Smile Maker Dentistry
04.2022 - Current
  • Performed clerical functions for patient billing, including verification of insurance and collection for
    treatment. Cross Trained for reception to support and assist if needed; which includes, but not limited to
    check-in process, co-pay collection, chart verification and incoming calls.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Medical Receptionist

Intown Primary Care.
10.2021 - 03.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.

Education

Bachelor of Arts - Business Administration

Clark Atlanta University
Atlanta, GA
05.2025

Skills

  • Payment Processing
  • Insurance Verification
  • Data Entry
  • Administrative Support
  • Familiar with Denticon, iDentalsoft and Dentrix software
  • HIPAA Compliance
  • Dental Terminology

References

Jamarian Richardson (Front Desk Lead) 334-865-8717.

Kystina Papa (Treatment Coordinator) 334-451-0307.

HollyAnn Jackson (Mentor)  334-235-5978. 

Timeline

Dental Receptionist

Smile Maker Dentistry
04.2022 - Current

Medical Receptionist

Intown Primary Care.
10.2021 - 03.2022

Bachelor of Arts - Business Administration

Clark Atlanta University

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Tori Robinson