Tori Rodrigues
Scottsdale ,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Private Nanny
Private Nanny
Scottsdale , AZ
01.2020 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Taught children everyday skills and language.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Food Runner/Restaurant Busser
Bjs Brewhouse
Phoenix, United States
01.2019 - 12.2020
- Provided attentive service and proactively assessed guest needs.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Customer Service
Palm Beach Tan
Phoenix, AZ
05.2019 - 11.2020
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
- Carried out day-to-day duties accurately and efficiently.
Food Runner/Table Busser
Pebble Creek Golf Course
Goodyear, AZ
07.2014 - 05.2016
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZ05.2016
Skills
- First Aid
- Customer Service
- Motivated
- Multi-Tasking
- Dependable
- Problem Solving
- Skill Building
- Time Management
Timeline
Private Nanny
Private Nanny
01.2020 - Current
Customer Service
Palm Beach Tan
05.2019 - 11.2020
Food Runner/Restaurant Busser
Bjs Brewhouse
01.2019 - 12.2020
Food Runner/Table Busser
Pebble Creek Golf Course
07.2014 - 05.2016
High School Diploma -
Desert Mountain High School