Tori Spinks
Jonesville,LA
Summary
Results-drive customer service with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
18
18
years of professional experience
Work History
Small Business Owner
Simply Sassy
Jonesville, LA
11.2017 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Paraprofessional Educator
Catahoula Parish School Board
Harrisonburg, LA
08.2010 - 05.2017
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
Office Manager
Four Rivers Insurance Agency
Jonesville, LA
09.1997 - 09.2003
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Calculated quotes and educated potential clients on insurance options.
- Tracked progress of all outstanding insurance claims.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Education
High School Diploma -
Block High School
Jonesville, LA05.1995
Skills
- Financial Statement Review
- Business Leadership
- Department Oversight
- Program Optimization
- Business Management and Development
- Administrative Management
- Building Customer Trust and Loyalty
- Customer Account Management
- Call Transfers
- Answering Customer Questions
- Customer Service and Assistance
Timeline
Small Business Owner
Simply Sassy
11.2017 - Current
Paraprofessional Educator
Catahoula Parish School Board
08.2010 - 05.2017
Office Manager
Four Rivers Insurance Agency
09.1997 - 09.2003
High School Diploma -
Block High School
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