Tori Steber

*Please do NOT contact current employer - only after job offer and acceptance. Thank you!*

• Protecting patients and employees with strict adherence to infection-control policies and protocols especially those increased by the COVID-19 pandemic
• Preparing stations for routine check-ups and specialized procedures
• Helping evaluate patients and document current dental symptoms
• Supporting Doctors with expert chair-side clinical assistance
• Coordinating patients and workstations for procedures, including organizing tools and supplies and answering patient questions
• Initiating outbound administrative requests for dental records and specialty appointment booking
• Receiving incoming calls and triaging phone requests
• Documenting patient visits by submitting claims, posting processed claim payments, and coordinating sending notes and referrals to appropriate parties.

• After 5 years of Dental Assisting, I wanted to learn the workings of the front office to expand overall knowledge
• As I learned this new position, I continued my Dental Assisting role to be helpful in any department
• As Patient Coordinator, I was responsible for answering phone calls, scheduling patients, checking patients out after their appointments, chart management, and many other essential detail-oriented tasks
• Took pride in making sure everyone was satisfied and happy leaving the office as well as followed up with any unhappy patients or complaints made

• Position that included 40+ hours/week
• Responsibilities included familiarizing guests with menu and specials (on weekends), accurately recording food and drink orders, running their food, and most importantly making sure guests had an enjoyable dining experience
• Greeted and maintained relationships with regular customers
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
• While providing some challenges, working with the public is a gratifying experience.

• Position held for 5 years
• Responsibilities included preparing treatment rooms for patients, cleaning and sterilizing treatment rooms and equipment, preparing patients for their treatment by providing them with warm welcomes while being compassionate during their procedures
• Assisted with all treatment being completed
• Completed all possible certifications to advance knowledge and education
• Educated patients on pre and post-operative care
• Organized schedules each day to ensure proficiently run office

• First job while going to high school
• Worked with the public by communicating and seating them along with clearing off tables
• Watched dining area staff to evaluate server loads and calculate accurate wait times
• Supported servers, food runners and bussers with keeping the dining area ready for every guest
• Managed over 50 customer calls per day