Tori Thornhill
St. Louis,MO
Summary
Detail-oriented and creative Communications student with 5+ years of customer service experience and hands-on social media, marketing, and administrative support skills. Experienced in managing social media platforms, creating digital content, coordinating schedules, handling customer communications, and supporting marketing initiatives. Strong organizational abilities with a proven track record of working remotely, meeting deadlines, and maintaining brand voice. Seeking opportunities in social media coordination or marketing support.
Overview
6
6
years of professional experience
Work History
Social Media Coordinator
MyHouse Nightclub
01.2024 - Current
- Managed Instagram and TikTok accounts to promote events, DJs, and weekly specials. Created and scheduled posts, captions, and stories to increase engagement and attendance. Designed promotional graphics using Canva, responded to DMs and comments, maintained a content calendar, tracked engagement metrics, researched trends, and collaborated with management to support branding goals.
Customer Service Representative
Drybar
08.2020 - 01.2025
- Managed appointments, scheduling, and client inquiries in a fast-paced environment. Maintained accurate client records, processed payments, resolved customer issues, and supported team coordination while upholding brand standards.
Front Desk Associate
Midwest Pool Management
05.2020 - 08.2020
- Handled front desk operations and customer communication, maintained membership and usage records, coordinated staff schedules, and ensured compliance with safety procedures.
Education
Bachelor of Arts - Communications Studies
University of Missouri – Columbia
01.2026
Skills
- Social media planning
- Content Creation & Caption Writing
- Canva (Graphic Design)
- Customer Engagement & Support
- Email & Calendar Management
- Data Entry & Online Research
- Google Workspace (Docs, Sheets, Calendar)
- Analytics & Performance Tracking
- Time Management & Organization
- Remote Collaboration
Affiliations
Delta Gamma, MU Chapter — Leadership Roles & Greek Week Liaison. Supported communication efforts, scheduling, event logistics, and marketing initiatives.
Timeline
Social Media Coordinator
MyHouse Nightclub
01.2024 - Current
Customer Service Representative
Drybar
08.2020 - 01.2025
Front Desk Associate
Midwest Pool Management
05.2020 - 08.2020
Bachelor of Arts - Communications Studies
University of Missouri – Columbia