Tori West
Avon Park,FL
Summary
Adept in conflict resolution and customer service, I excelled at the Highlands County Tax Collectors Office by enhancing customer loyalty through empathetic engagement and effective problem-solving. Leveraging critical thinking and active listening, I consistently delivered positive outcomes, significantly improving client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Highlands County Tax Collectors Office
07.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Receptionist
Malibu Tanning Salon
01.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Sebring High School
Sebring, FL05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
Timeline
Customer Service Representative
Highlands County Tax Collectors Office
07.2023 - 08.2024
Receptionist
Malibu Tanning Salon
01.2022 - 07.2023
High School Diploma -
Sebring High School
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