TORI WEST
Technical Support Engineer
Phoenix,AZ
Summary
12+ years of successfully reducing repeated incidents through root cause analysis and enhanced system performance via database and network troubleshooting. Skilled in backend system diagnostics, API testing with Postman, and large-scale deployments, including a 1,200+ device rollout that improved operational efficiency by 30%.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Systems Engineer
Oracle
05.2023 - 09.2025
- Provided Tier 2 escalation, completing ticket resolutions per individual clients SLA
- Performed root cause analysis via Splunk logs
- Investigated frontend and backend workflows and methods by capturing log files and updating/cycling servers
- Coordinated with third-party vendors to streamline hospital equipment maintenance
- Diagnosed and identified appropriate solutions for routine infrastructure problems.
IT Systems Administrator
Consulting Services
06.2020 - 03.2023
- Served as Tier 2 escalation for a team of 10.
- Detected and mitigated potential security breaches monthly by analyzing traffic patterns using Fiddler.
- Automated routine tasks through PowerShell and Batch scripts.
- Conducted software installations, patch management, and troubleshooting.
- Debugged complex database problems using DBeaver and Visual Studio Code, improving system reliability
- Tested API endpoints using Postman, ensuring a 100% accuracy rate in deployed API responses
Senior Desktop Support Specialist
DeepNet
06.2019 - 06.2020
- Partnered with Server and Network Operations to execute seamless migrations and patching using Kaseya.
- Maintained LAN/WAN/VPN infrastructure, achieving 99.9% availability across multiple clients.
- Authored onboarding and offboarding documentation.
- Automated Active Directory tasks, reducing manual command line tasks.
Senior Desktop Support Specialist
Upgrade Inc
01.2018 - 06.2019
- Streamlined departmental workflows by deploying PowerShell scripts.
- Executed iPad software rollouts via JAMF, ensuring 100% compliance across multiple office locations.
- Designed and managed IAM provisioning.
Regional Desktop Technician
Hospice of the Valley
06.2016 - 01.2018
- Configured Cisco Meraki to expand office infrastructure, supporting 150+ users with zero downtime.
- Spearheaded a 1,200+ device rollout for a new EMR system, reducing processing times for frontline staff by 30%.
- Ensured HIPAA compliance by testing new software and consulting on hardware configurations.
- Managed technical support tickets in ServiceNow, consistently meeting or exceeding SLA targets.
- Delivered hands-on hardware and network support, achieving a 95% resolution rate.
Education
Bachelors - Computer Science (B.S.)
SNHU
New Hampshire, OH05-2022
Skills
Azure
undefinedCertification
AWS Certified Solutions Architect
WEBSITE, PORTFOLIO AND PROFILES
https://www.linkedin.com/in/tori-w-87268473/
Timeline
Systems Engineer
Oracle
05.2023 - 09.2025
IT Systems Administrator
Consulting Services
06.2020 - 03.2023
Senior Desktop Support Specialist
DeepNet
06.2019 - 06.2020
Senior Desktop Support Specialist
Upgrade Inc
01.2018 - 06.2019
Regional Desktop Technician
Hospice of the Valley
06.2016 - 01.2018
Bachelors - Computer Science (B.S.)
SNHU
Similar Profiles
Paige DedmanPaige Dedman
Consultant at OracleConsultant at Oracle
Debabrata DashDebabrata Dash
Consulting Member of Technical Staff at OracleConsulting Member of Technical Staff at Oracle
Sijith VJSijith VJ
Principal Software Engineer at OraclePrincipal Software Engineer at Oracle
Raul RodriguezRaul Rodriguez
Machine Operator/ Production Batcher AA at Illes foodsMachine Operator/ Production Batcher AA at Illes foods
David EickhoffDavid Eickhoff
Meat, Seafood and Deli Customer Service at Fry's Food StoresMeat, Seafood and Deli Customer Service at Fry's Food Stores