Tori Wilson
Jersey City,NJ
Summary
I am a dedicated and adaptable professional with a strong work ethic and proven success across customer service, logistics, and animal care. Known for reliability, attention to detail, and the ability to stay calm and organized in fast-paced environments. Skilled at learning new systems quickly, communicating clearly, and taking initiative to ensure quality results.
Overview
9
9
years of professional experience
Work History
Dog Walker & Pet Care Specialist
Bark Buildings
04.2025 - Current
- Provided dependable, personalized care for dogs and cats, ensuring safety and comfort during daily visits.
- Administered medications and monitored animals’ health and behavior.
- Adapted care routines for senior, special-needs, and high-energy pets.
- Maintained clear communication with clients to ensure trust and satisfaction.
- Previously worked with Happy Tails Loving Care (Oct 24– Apr 25), K9dergarten (Jan 24– Aug 24’), and Camp Bow Wow (Feb 23– Aug 23’), expanding experience from solo dog walking to group daycare supervision for 20+ dogs.
Customer Service
The Home Depot
05.2022 - 04.2023
- Delivered exceptional service to customers by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Engaged in ongoing professional development to stay updated on industry trends and customer service techniques.
- Coordinated with other departments to ensure comprehensive support for customer inquiries.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
Package Handler
FedEx Ground
09.2021 - 12.2021
- Maintained a clean and organized work environment to promote safety and compliance with company policies.
- Assisted in loading and unloading delivery vehicles, ensuring packages were handled with care to prevent damage.
- Communicated effectively with team members and supervisors to coordinate logistics and resolve issues promptly.
- Maintained accurate documentation of package handling processes and shipping records for auditing purposes.
- Adapted to shifting priorities and workload demands while maintaining a high level of attention to detail.
Waitress/Cashier
Just Fish Cafe
09.2016 - 06.2020
- Maintained cleanliness and organization of dining and service areas to enhance the overall dining experience.
- Handled customer inquiries and resolved complaints with professionalism and care to maintain guest satisfaction.
- Assisted in training new staff on service protocols and customer interaction techniques.
- Monitored inventory levels and assisted in ordering supplies to prevent shortages.
- Assisted in cash handling procedures, including end-of-day reconciliation.
- Maintained knowledge of menu items and ingredients to provide accurate recommendations to customers.
- Processed cash and credit card transactions accurately, ensuring a balanced register at the end of each shift.
Education
High school diploma - undefined
American History High School
Newark, NJ, USA01.2021
Skills
- Attention to Detail Proficient
- Time Management Advanced
- Point of Sale Systems Expert
- Reliability Advanced
- Retail customer service Advanced
- Administrative assistant/receptionist Proficient
Personal Information
Title: Customer Service
Timeline
Dog Walker & Pet Care Specialist
Bark Buildings
04.2025 - Current
Customer Service
The Home Depot
05.2022 - 04.2023
Package Handler
FedEx Ground
09.2021 - 12.2021
Waitress/Cashier
Just Fish Cafe
09.2016 - 06.2020
High school diploma - undefined
American History High School