TORI YOUNCE
Shelby,NC
Summary
Detail-oriented and dependable professional with experience in administrative support, customer service, billing, and operations. Strong background in invoice processing, data entry, and maintaining accurate records in fast-paced environments. Proven ability to multitask, meet deadlines, and communicate effectively with customers and team members.
Overview
13
13
years of professional experience
Work History
Cox Automotive
06.2022 - Current
- Manage administrative tasks, invoices, and records
- Ensure accuracy in data entry and documentation
- Resolve Discrepancies through collaboration with customers and internal teams
- Handle high-volume workload in a fast-paced environment
- Take inbound calls, follow up on customer situations, and process billing documentation
- Gather, review, and file invoices for billing accuracy
- Adapt quickly and learn new systems and processes
Postal Rural Carrier
10.2020 - 06.2022
- Delivered mail and packages efficiently and on schedule
- Managed records, routes, and customer transactions
- Provided consistent customer service in all conditions
Shelby Childcare
10.2016 - 10.2020
- Managed daily schedules and lesson planning
- Maintained a safe and structured environment for children
- Communicated effectively with parents and guardians
White Oak Manor
11.2017 - 04.2018
- Assisted residents with daily care needs
- Maintained accurate documentation and records
- Supported staff in providing quality care
Jan’s Restaurant
05.2013 - 10.2016
- Handled customer orders and payments
- Worked efficiently in a fast-paced environment
- Provided friendly and reliable customer service
Education
Bachelor of Business Administration -
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01-2019
Associate Degree - undefined
Cleveland Community College
01-2017
High School Diploma - undefined
Burns High School
01-2016
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01-2016
Skills
- Accounts Payable Support
- Invoice Processing & Organization
- Data Entry & Record Keeping
- Customer Service & Communication
- Multitasking & Time Management
- Attention to Detail & Accuracy
- Microsoft Office (Word, Excel – basic), Email Systems
ADDITIONAL STRENGTHS
- Strong reliability and attendance record
- Excellent organizational and follow-up skills
- Ability to work independently and in a team environment
- Quick learner with a willingness to grow
- Experience in fast-paced, high-responsibility roles
Timeline
Cox Automotive
06.2022 - Current
Postal Rural Carrier
10.2020 - 06.2022
White Oak Manor
11.2017 - 04.2018
Shelby Childcare
10.2016 - 10.2020
Jan’s Restaurant
05.2013 - 10.2016
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Associate Degree - undefined
Cleveland Community College
High School Diploma - undefined
Burns High School