ToriAnna Burnett
Alexandria,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Service Specialist 1
Pinecrest Supports and Services Center
10.2023 - 01.2024
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Key Holder
Dollar General
04.2023 - 08.2023
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Propelled market share to surge ahead of competitors and earn #97 ranking.
DSW Worker
L & D Community Care
01.2023 - 03.2023
- Maintained records of client condition, progress and care .
- Transported and accompanied clients to therapy and doctor appointments.
- Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
- Developed Individual Education Plans for students with special needs.
Online Grocery Associate
Walmart
10.2022 - 12.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
Certified Nursing Assistant
Masion De Lafayette
Lafayette, Louisiana
2022.06 - 2024.05
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Certified Nursing Assistant
Harper foundation
marksville, LA
08.2020 - 11.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Maintained clean, safe, and well-organized patient environment.
- Documented vitals, behaviors, and medications in client medical records.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
High School Diploma -
Marksville High School
Marksville, LA05.2020
Skills
- Client Retention Strategies
- Paperwork Processing
- Report Generation
- Complaint resolution
- Complex Problem-Solving
- Feeding Assistance
- Dressing assistance
- Vital signs monitoring
- Staff Oversight
- Cash Handling
- Customer Service Management
Certification
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteQuote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Residential Service Specialist 1
Pinecrest Supports and Services Center
10.2023 - 01.2024
Key Holder
Dollar General
04.2023 - 08.2023
DSW Worker
L & D Community Care
01.2023 - 03.2023
Online Grocery Associate
Walmart
10.2022 - 12.2022
Certified Nursing Assistant
Masion De Lafayette
2022.06 - 2024.05
Certified Nursing Assistant
Harper foundation
08.2020 - 11.2022
High School Diploma -
Marksville High School
- CNA - Certified Nursing Assistant
- CMT - Certified Medication Technician
Similar Profiles
Tatyana LeeTatyana Lee
Administrative Coordinator at Pinecrest Supports and Services CenterAdministrative Coordinator at Pinecrest Supports and Services Center
Brian JacksonBrian Jackson
Residential Services Worker at Pinecrest Supports and Services CenterResidential Services Worker at Pinecrest Supports and Services Center
Christiana GibsonChristiana Gibson
Residential Support Specialist 1 at Pinecrest Supports and Services CenterResidential Support Specialist 1 at Pinecrest Supports and Services Center