Torianna Fletcher
Cypress
Summary
Professional claims processing specialist with strong analytical skills and thorough knowledge of insurance policies and procedures. Proven ability to collaborate effectively within teams, meeting deadlines, and adapting to changing priorities. Skilled in data entry, document review, and customer service. Known for reliability and achieving results in fast-paced environments.
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Experienced with working on a metric system.
Overview
8
8
years of professional experience
Work History
Claims Processing Specialist
Proctor Loan Protector
2022.11 - Current
- Processed claims efficiently and accurately
- Helped homeowners navigate the disbursement process
- Paid close attention to detail to ensure accuracy
- Managed time effectively to meet deadlines
- Achieved high quality control scores
- Demonstrated strong problem-solving skills
- Collaborated effectively with team members
- Adapted quickly to fast-paced work environment
Tier 2 Customer Service Representative
Foundever
2026.01 - 2026.04
- Resolved complex customer inquiries and escalated issues to appropriate departments for resolution.
- Provided in-depth product knowledge to assist customers in making informed decisions.
- Collaborated with cross-functional teams to enhance customer experience and service delivery.
- Documented interactions meticulously in the CRM system for accurate record-keeping.
- Identified recurring issues, proposing solutions that improved overall customer satisfaction scores.
- Trained new staff members on effective communication techniques and company policies.
- Utilized multiple software platforms to track customer interactions and manage workflows.
- Utilized problem-solving skills to address customer complaints.
Customer Service Representative
Meijer
2019.03 - 2022.11
- Provided exceptional customer service to ensure customer satisfaction
- Assisted customers in resolving conflicts and finding solutions
- Collaborated with teammates to promote teamwork and efficiency
- Demonstrated diligent attention to detail in all tasks
- Thrived in a high-paced, fast environment
- Showed dedication as a hard-working and fast learner
Call Center Customer Service Representative
Progressive
2018.03 - 2019.03
- Answered calls and resolved customer conflicts
- Provided exceptional customer service by resolving issues and helping customers
- Managed heavy call volume efficiently
- Worked remotely from home
- Demonstrated dedication and commitment to job success
- Thrived in a fast-paced customer service environment
Education
Journalism
Central Michigan University
Mount Pleasant, MIMedical Assistant -
Dorsey
Roseville, MISkills
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Utilized strong communication skills to enhance team dynamics and project outcomes
- Utilized computer skills to enhance productivity and streamline workflows
- Oversaw the implementation of Microsoft Excel for data management across departments Guided team members in utilizing advanced Excel functions to enhance reporting accuracy Championed best practices for data analysis and presentation
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Delivered comprehensive English lessons to support language acquisition and fluency
- Oversaw document creation and formatting processes in Microsoft Word Guided team members in utilizing advanced features for improved productivity Facilitated training sessions on best practices for document management
- Oversaw guest service operations to foster a welcoming environment Trained staff on best practices for guest interactions to elevate service standards Collaborated with management to implement feedback for continuous improvement
- Evaluated and analyzed documentation to maintain quality standards and support operational efficiency
- Oversaw front desk operations to enhance guest experiences and streamline service delivery Coordinated with housekeeping and maintenance teams to address guest needs promptly Trained new staff on front desk procedures and customer service standards
- Oversaw daily operations to ensure high standards of guest satisfaction Coordinated staff training programs to improve service quality and operational efficiency Developed strategies to enhance customer engagement and loyalty
- Oversaw typing and documentation processes to enhance team efficiency Coordinated with team members to ensure timely completion of written materials Streamlined documentation workflows to improve overall productivity
- Managed front desk activities and guest relations to enhance customer satisfaction
- Utilized comprehensive computer skills to support project execution and team collaboration
- Managed installation and configuration of Windows software to support organizational IT infrastructure
- Utilized advanced analysis skills to support strategic decision-making and enhance operational efficiency
- Worked on a metric system
Timeline
Tier 2 Customer Service Representative
Foundever
2026.01 - 2026.04
Claims Processing Specialist
Proctor Loan Protector
2022.11 - Current
Customer Service Representative
Meijer
2019.03 - 2022.11
Call Center Customer Service Representative
Progressive
2018.03 - 2019.03
Journalism
Central Michigan University
Medical Assistant -
Dorsey