Tori Banning
Central,SC
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude and providing exceptional customer service. Demonstrates a strong willingness to take on additional responsibilities to contribute to the achievement of team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aquatics Director
Foothills Area YMCA
01.2022 - 08.2024
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Hire, train, evaluate, and motivate aquatics staff and volunteers, spearhead an effective staff team of 25-35 people
- Develop and monitor aquatics budgets and ensure all budgets meet year-end outcomes
- Perform Audits of pool area and facility safety equipment
- Serve as Safety & Health instructor for the organization; Basic Life Support, First Aid, and Use of Emergency Medical Oxygen
- Assess program success and assist in the development and implementation of new programs
- Plan, Conduct, and Document monthly staff meetings focusing on safety, review of established policies and procedures, and customer service
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
- Serve as the Manager on Duty when necessary, and assists in the maintenance of clean, attractive, safe, and well-maintained facilities
Aquatic Specialist & Lifeguard Instructor
YMCA of Delaware - Sussex Family YMCA
12.2019 - 12.2022
- Train and certify new and current lifeguards
- Train and certify all branch staff in CPR & First Aid
- Supervise, Train, and Evaluate Lifeguard staff of 14 including scheduling
- Assist the Aquatics Director in organizing events and administrative duties
- Conduct vigilance awareness drills and internal audits
- Interview potential aquatics staff
- Maintain a safe aquatic environment through surveillance and respond to emergencies appropriately
- Mediate situations with guests and staff
- Test water chemistry hourly
- Conduct in-service training, meetings and conferences to practice safety skills and share ideas to benefit the department.
- Adjust lane lines and organize pool equipment
- Inspect and refresh emergency equipment
Office & Pool Manager
Dave Marshall Tennis & Fitness
06.2021 - 08.2022
- Provide exceptional customer service to both current and prospective members, consistently exceeding expectations in all interactions.
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Maintain a safe and welcoming aquatic environment through surveillance, guest interaction, and facility cleanliness
- Hire, manage, and train new staff
- Coordinate lesson schedules with tennis pros
- Prepare marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Assist in opening the pool for the summer
- Serve as an ambassador for the organization at industry events by promoting its mission, programs, and accomplishments.
- Organize and maintain clubhouse, gym, and tennis courts
- Identify and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Managed approximately 20 incoming calls, and emails per day from customers
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Lifeguard
Pot-Nets / Continental Pools
04.2018 - 07.2020
- Learn and maintain proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensure swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provide friendly customer service to guests and address concerns.
- Inspect pool facilities, equipment, and water to ensure that they are safe and usable everyday.
- Clean the pool and related facilities daily.
- Test water chemical levels every hour.
Education
YMCA Trainer Skills -
YMCA Of The USA
Virtual 02.2024
Certified Nursing Assistant - Health Professions
Sussex Technical High School
Georgetown, DE05.2021
High School Diploma -
Sussex Technical High School
Georgetown, DE05.2021
Skills
- Attention to Detail
- Customer Service
- Adaptability to Change
- Problem Resolution
- Team Leadership
- Program Management
- Staff Training
- Emergency Response
Certification
- Health & Safety Institute Instructor
- American Red Cross Lifeguard Instructor
- Aquatic Facility Operator
- YMCA Swim Lessons Instructor Trainer
- Nursing Assistant (Expired)
References
- Christle Ross, (803) 984-9206, cross@faymca.org, CEO of Foothills Area YMCA
- Sarah Tate, (864) 553-9973, state@faymca.org, Executive Branch Director at Foothills Area YMCA
- Tyler Will, (864) 554-8626, tylerrywill@gmail.com, Head Swim Team Coach at Foothills Area YMCA
- Anna Seiffert, (484) 904-7079, anna.seiffert@ymcade.org, Supervisor at Sussex Family YMCA
- Dave Marshall, (302) 462-0062, dave@davemarshalltennis.com, Owner of Dave Marshall Tennis & Fitness
Timeline
Aquatics Director
Foothills Area YMCA
01.2022 - 08.2024
Office & Pool Manager
Dave Marshall Tennis & Fitness
06.2021 - 08.2022
Aquatic Specialist & Lifeguard Instructor
YMCA of Delaware - Sussex Family YMCA
12.2019 - 12.2022
Lifeguard
Pot-Nets / Continental Pools
04.2018 - 07.2020
YMCA Trainer Skills -
YMCA Of The USA
Certified Nursing Assistant - Health Professions
Sussex Technical High School
High School Diploma -
Sussex Technical High School
- Health & Safety Institute Instructor
- American Red Cross Lifeguard Instructor
- Aquatic Facility Operator
- YMCA Swim Lessons Instructor Trainer
- Nursing Assistant (Expired)
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