Torie Hensley
Woodland,Ca
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Onboarding Specialist II
Amergis Healthcare Staffing
Sacramento, CA
06.2021 - Current
- Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
- Analyzed onboarding process metrics to identify areas for improvement and implement changes.
- Created orientation checklist and reviewed with new hires.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Assessed new hires for compliance with company, state and federal requirements.
- Aided communication between candidate and hiring manager, reaching out to candidates directly.
- Assisted with onboarding new hires by providing detailed reports on their completed background checks.
- Coordinated with healthcare professionals to collect necessary documentation for credentialing.
- Conducted background checks on potential providers utilizing various resources including state licensing boards, OIG and GSA Exclusion List, NPDB.
- Addressed and resolved discrepancies in provider documentation during credentialing.
- Conducted thorough background checks and verified educational and professional qualifications.
Teller
Wells Fargo
Woodland, Ca
09.2019 - 05.2021
- Updated customer accounts with new balance, payment, and transfer information
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Followed company and regulatory policies to protect customer and bank assets
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
- Supported customers by coordinating special actions like ordering new bank cards and personal checks
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Complied with applicable banking laws and regulations and followed company security and operational procedures
Customer Service Representative
Cash 1
Woodland, Ca
05.2016 - 08.2019
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Used expert sales and service abilities to consistently achieve sales and referral goals
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Handled diverse customer needs to develop and retain loyal relationships
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Set up payment plans to help customers bring accounts current
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Reviewed complete loan packages to determine creditworthiness, including assets, income, credit, and collateral
Education
High School Diploma -
Woodland High School
Woodland, Ca06-2007
Skills
- Verbal communication
- Organization
- Analytical and critical thinking
- Team building
- Customer service
- Time management
- Data entry proficiency
- Background checks
- Credential verification
- Credentialing oversight
- License verifications
Timeline
Onboarding Specialist II
Amergis Healthcare Staffing
06.2021 - Current
Teller
Wells Fargo
09.2019 - 05.2021
Customer Service Representative
Cash 1
05.2016 - 08.2019
High School Diploma -
Woodland High School