Tori E. Miller
Battlefield,MO.
Summary
Hard-working, responsible college student with a positive attitude, passion for learning, helping others and enjoying life. Skilled lifeguard, certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Enhancing customers' experiences by efficiently answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Camp Concierge
Under Canvas
04.2023 - Current
- Helped greet and check in guests at the reception desk before helping them with transportation to their tent.
- Taking them on a tour of camp, showcasing our amenities, activities, and food and beverage services.
- Learned and shared my knowledge of local culture, activities, and adventure activities
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
SWET Hot Yoga & Fitness
09.2022 - 04.2023
- Confirm appointments, communicate with clients and updated client records.
- Correspond with clients through email, phone or mail.
- Provide callers with address, directions, company website and related information.
- Welcome clients in a warm and friendly manner, and answer any questions clients may have.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Lifeguard
Prairie View Heights
05.2019 - 10.2022
- Warn swimmers of improper activities or danger, and enforces pool regulations and water safety policy
- Administer first aid in event of injury, rescue swimmers in distress or danger of drowning, and administer CPR or artificial respiration if needed
- Lifeguard job has been seasonal, typically May - early September.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength and skills in positive learning environment.
- Monitored safety of guests in and around swimming pool.
Hostess
Black Sheep Burgers and Shakes
09.2020 - 01.2022
- First impression as guest entered
- Managed seating chart, monitoring activity to determine seating and dining flow
- Responded to guest questions and needs in timely, friendly and efficient manner
- Supported other team members, and performed opening and closing duties as needed.
- Monitored seating area and checked restrooms regularly to keep spotless
- Answered customer questions about hours, seating and menu information
Education
High School Diploma -
Kickapoo High School
Springfield, MO05.2021
Some College (No Degree) -
Hawaii Pacific University
Honolulu, HISome College (No Degree) -
Ozarks Technical Community College
Springfield, MOSkills
- CPR Proficiency
- People Skills
- Customer Transactions
- Creativity
- Problem Resolution
- Active Listening and Communication
- Teamwork
- Organization Skills
- Adaptable
- Ambitious
- Cooperative
- Patient
Certification
Lifeguard Certification
CPR/AED Certification
Timeline
Camp Concierge
Under Canvas
04.2023 - Current
Receptionist
SWET Hot Yoga & Fitness
09.2022 - 04.2023
Hostess
Black Sheep Burgers and Shakes
09.2020 - 01.2022
Lifeguard
Prairie View Heights
05.2019 - 10.2022
High School Diploma -
Kickapoo High School
Some College (No Degree) -
Hawaii Pacific University
Some College (No Degree) -
Ozarks Technical Community College