Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tori E. Miller

Battlefield,MO.

Summary

Hard-working, responsible college student with a positive attitude, passion for learning, helping others and enjoying life. Skilled lifeguard, certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Enhancing customers' experiences by efficiently answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Camp Concierge

Under Canvas
04.2023 - Current
  • Helped greet and check in guests at the reception desk before helping them with transportation to their tent.
  • Taking them on a tour of camp, showcasing our amenities, activities, and food and beverage services.
  • Learned and shared my knowledge of local culture, activities, and adventure activities
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Receptionist

SWET Hot Yoga & Fitness
09.2022 - 04.2023
  • Confirm appointments, communicate with clients and updated client records.
  • Correspond with clients through email, phone or mail.
  • Provide callers with address, directions, company website and related information.
  • Welcome clients in a warm and friendly manner, and answer any questions clients may have.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Lifeguard

Prairie View Heights
05.2019 - 10.2022
  • Warn swimmers of improper activities or danger, and enforces pool regulations and water safety policy
  • Administer first aid in event of injury, rescue swimmers in distress or danger of drowning, and administer CPR or artificial respiration if needed
  • Lifeguard job has been seasonal, typically May - early September.
  • Provided valuable swim instruction to patrons of various ages to build confidence, strength and skills in positive learning environment.
  • Monitored safety of guests in and around swimming pool.

Hostess

Black Sheep Burgers and Shakes
09.2020 - 01.2022
  • First impression as guest entered
  • Managed seating chart, monitoring activity to determine seating and dining flow
  • Responded to guest questions and needs in timely, friendly and efficient manner
  • Supported other team members, and performed opening and closing duties as needed.
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Answered customer questions about hours, seating and menu information

Education

High School Diploma -

Kickapoo High School
Springfield, MO
05.2021

Some College (No Degree) -

Hawaii Pacific University
Honolulu, HI

Some College (No Degree) -

Ozarks Technical Community College
Springfield, MO

Skills

  • CPR Proficiency
  • People Skills
  • Customer Transactions
  • Creativity
  • Problem Resolution
  • Active Listening and Communication
  • Teamwork
  • Organization Skills
  • Adaptable
  • Ambitious
  • Cooperative
  • Patient

Certification

Lifeguard Certification

CPR/AED Certification


Timeline

Camp Concierge

Under Canvas
04.2023 - Current

Receptionist

SWET Hot Yoga & Fitness
09.2022 - 04.2023

Hostess

Black Sheep Burgers and Shakes
09.2020 - 01.2022

Lifeguard

Prairie View Heights
05.2019 - 10.2022

High School Diploma -

Kickapoo High School

Some College (No Degree) -

Hawaii Pacific University

Some College (No Degree) -

Ozarks Technical Community College
Tori E. Miller