Torie Moore
Oxford
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Servsafe certified.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
Oxford, MI
12.2021 - 01.2026
- Oversaw daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Managed conflict resolution among staff, fostering a positive work environment and teamwork.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Tim Hortons
Lake Orion, MI
03.2016 - 12.2021
- Supervised daily operations, ensuring adherence to company policies and service standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Coordinated inventory management, ensuring accurate stock levels and minimizing waste.
Education
High School Diploma -
Oxford High School
Oxford, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Documentation and reporting
- Servsafe certified
- Conflict resolution
Certification
Servsafe certified
Leadership training
Timeline
Manager
McDonald's
12.2021 - 01.2026
Supervisor
Tim Hortons
03.2016 - 12.2021
High School Diploma -
Oxford High School