Torin McCoy
Baton Rouge
Summary
Proactive leader with a background in training and supervising staff. Adept at fostering a team-oriented environment, enhancing customer experiences, and driving operational efficiency.
Overview
10
10
years of professional experience
Work History
Service Advisor
All Star Automotive
Baton Rouge, LA
12.2025 - Current
- Greeting on the service drive, interacting with customers to understand their vehicle problems, and explain the repair or maintenance process.
- Developing cost estimates for automotive repairs or maintenances.
- Advising customers on recommended services and options.
- Coordinate with automotive technicians to ensure timely completion of work.
- Keeping customers informed about the progress of the repairs or maintenance.
- Building and maintaining strong, long-lasting customer relationships.
- Ensuring that the customers understand the work that was done and the charges involved.
- Managing administrative tasks such as paperwork and records related to the service provided.
- Order necessary parts and supplies to perform the repairs.
BDC Service Associate
All Star Automotive
Baton Rouge, LA
08.2024 - 12.2025
- Responsible for managing leads, contacting potential customers, and assisting current customers with their needs.
- Managing all incoming dealership calls and internet leads, follow-ups, scheduling appointments, and providing administrative support to the sales team.
- Participated in training new associates on operational procedures and customer service standards.
Assistant Store Manager
Forever 21
Murray, UT
04.2024 - 07.2024
- Supervise and train staff.
- Review staff performance and offer constructive feedback.
- Collaborate with team leads on setting and achieving team-specific goals.
- Purchase inventory based on current trends, availability of new products and customer interest.
- Display merchandise to maximize purchasing appeal.
- Organize sales and product demonstrations.
- Write sales and customer reports and make recommendations for improvements.
- Interact with customers and resolve complaints or grievances.
Realty Project Coach
Walmart
Salt Lake City, UT
10.2023 - 04.2024
- Delivered store remodels, new stores, and special projects, in stores across the US.
- Ensure projects are done on time, within budget, and met with quality standards.
- Partner with store and team leads to supervise hourly team members, handle any escalations, and collaborate with store leadership to keep everything on track.
Shift Lead
DoorDash
Draper, UT
10.2021 - 10.2023
- Work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks.
- Responsible for fulfilling orders in a warehouse environment and maintaining inventory and preparing food in a light-prep kitchen.
- Take ownership of warehouse processes, safety/cleanliness, quality, and training.
- Accountable for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
- Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
Lead
Banana Republic
New Orleans, LA
05.2021 - 09.2021
- Implement the hospitality mindset throughout the team to create an elevated customer experience.
- Promote customer loyalty by educating team and customers.
- Set the tone for experience by leading with greeting customers, informing them about promotions, assisting them throughout the purchase experience.
Grocery Stocker
Dorignac's Food Center
Metairie, LA
02.2020 - 05.2021
- Organized and replenished grocery shelves to ensure optimal product availability and presentation.
- Monitored inventory levels, identifying discrepancies and initiating restocking processes as needed.
- Collaborated with team members to maintain cleanliness and orderliness throughout store areas.
- Assisted customers in locating products, providing excellent service to enhance shopping experience.
Personal Shopper
Walmart
Kenner, LA
05.2016 - 02.2020
- Developed personalized shopping experiences by understanding customer preferences and needs.
- Enhanced inventory accuracy through meticulous product selection and verification processes.
- Streamlined order fulfillment procedures, improving overall efficiency in service delivery.
- Collaborated with team members to optimize store layout for improved shopping flow.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Bachelor of Science - Healthcare Management
Herzing University
Metairie, LA09-2020
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Staff education and training
- Client rapport
Timeline
Service Advisor
All Star Automotive
12.2025 - Current
BDC Service Associate
All Star Automotive
08.2024 - 12.2025
Assistant Store Manager
Forever 21
04.2024 - 07.2024
Realty Project Coach
Walmart
10.2023 - 04.2024
Shift Lead
DoorDash
10.2021 - 10.2023
Lead
Banana Republic
05.2021 - 09.2021
Grocery Stocker
Dorignac's Food Center
02.2020 - 05.2021
Personal Shopper
Walmart
05.2016 - 02.2020
Bachelor of Science - Healthcare Management
Herzing University