TORIN SHEPHERD
Charlotte,NC
Summary
Results-driven Operations Leader with 18+ years of experience managing large teams and driving business success through a hands-on approach. Proven ability to optimize processes, enhance operational efficiency, and implement strategic initiatives that improve productivity and profitability. Skilled in leading cross-functional teams, fostering a culture of accountability, and developing high-performing leaders. Adept at financial management, performance analysis, and process improvement to achieve organizational goals. A dynamic and adaptable leader committed to delivering excellence in fast-paced, multi-site environments.
Overview
18
18
years of professional experience
Work History
Regional Transportation Manager
National Freight Industries
South East
08.2023 - Current
- Lateral promotion to a struggling region, which consists of several legacy customers within the enterprise. The objective was to identify specific root causes for underperformance and close the gaps.
- In FY23 we improved operational turnover by implementing several retention programs and worked to change the culture to a "People First" culture that aligns with the company strategy.
- In FY23, we did not experience significant revenue growth due to various market conditions; however, we did implement several CI initiatives and right-size our fleets and staffing. This yeilded significant improvements in operating income for the total book of business.
- In FY24 we continued with our Culture Improvements Initiatives as well as the CI initiatives. We were awarded additional business at several sites due to improvements in OTS.
Regional Transportation Manager
National Freight Industries
Midwest & East Coast
08.2022 - 07.2023
- Responsible for leading multiple Midwest and East Coast sites with large management and hourly teams.
- A very hands-on approach to successfully developing the team members.
- Total book of business experienced $1.6M in Revenue growth while decreasing operating expenses to improve our overall operating income.
Transportation Manager II
National Freight Industries
Columbus, OH
12.2021 - 08.2022
- Successfully led and implemented a start-up account for a brand-new customer with NFI.
- Exceeded revenue target by $1.4M and achieved all Safety, Service, and Performance KPIs as well as 99.8% OTS.
- In FY23 we were awarded another $1.5M in additional business.
Operations Manager
American Signature Inc
Columbus, OH
08.2020 - 12.2021
- Oversee and lead the day-to-day shipping and receiving operation to meet and exceed safety, service, and performance expectations.
- Ensures company SOPs are followed to ensure key performance indicators are met daily.
- Responsible for the development of the frontline management team to build a culture of growth and agility.
Operations Manager
Macy's Supply Chain & Logistics
Columbus, OH
02.2020 - 08.2020
- Oversee and lead the day-to-to shipping and receiving operation to meet and exceed safety, service and performance expectations
- Ensures company SOP's are followed to ensure key performance indicators are met daily
- Responsible for the development of the frontline management team to build a culture of growth and agility
- Coordinate and oversee the day-to-day management of multiple distribution departments
- Manage the daily activities and develop short and long term strategic planning of the operation to ensure facility and organization goals and objectives are achieved
- Coach and develop frontline supervisors to achieve operational objectives
- Implemented and co-chair Safety Committee to drive a safety first culture
- Performs other related duties, special projects or assignments as required
Business Manager (Operations Manager)
United Parcel Service
Columbus, OH
09.2015 - 01.2020
- Logistics management, network and fleet optimization, succession planning, and process improvement
- Mentor, motivate, and develop high-performance teams
- Experience in mitigating complex labor issues and working with local union officials
- Full P&L, metrics development, implementing standards/best practices, and process improvement
- Experienced in developing and cultivating a safety first culture
Operations Supervisor, Package Operations
United Parcel Service
Columbus, OH
02.2011 - 09.2015
- Responsible for training and development of UPS service providers
- Responsible for legal and regulatory compliance of work force
- Responsible for managing the day to day operation of large delivery center
- Successful implementation of policy and process changes
Operations Supervisor, Inside Operations
United Parcel Service
Columbus, OH
09.2007 - 02.2011
- Managed day to day operation of several teams to achieve safety, service and production goals
- Responsible for safety and regulatory compliance
- Responsible for succession planning and training and developing of new team members
- Successful implementation of several process changes and initiatives
Education
Bachelor of Science - Hospitality Management
The Ohio State University
Columbus, OHBachelor of Science - Business Administration
Miami University of Ohio
Oxford, OHSkills
- Multi-Site Operations Management
- Team Leadership & Development
- Strategic Planning & Execution
- Process Improvement & Efficiency
- Financial & Budget Management
- Cross-Functional Collaboration
- Performance Metrics & KPIs
- Change Management & Adaptability
Timeline
Regional Transportation Manager
National Freight Industries
08.2023 - Current
Regional Transportation Manager
National Freight Industries
08.2022 - 07.2023
Transportation Manager II
National Freight Industries
12.2021 - 08.2022
Operations Manager
American Signature Inc
08.2020 - 12.2021
Operations Manager
Macy's Supply Chain & Logistics
02.2020 - 08.2020
Business Manager (Operations Manager)
United Parcel Service
09.2015 - 01.2020
Operations Supervisor, Package Operations
United Parcel Service
02.2011 - 09.2015
Operations Supervisor, Inside Operations
United Parcel Service
09.2007 - 02.2011
Bachelor of Science - Hospitality Management
The Ohio State University
Bachelor of Science - Business Administration
Miami University of Ohio
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